Job description:Delivering a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner as establishment standard requires. Maintaining equipment and sample inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.roles and responsibilities:Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable mannerMaintain equipment and sample inventory of products as instructed by managerAcknowledging and responding to relevant costumer queries, needs and expectationsPosses excellent communication skills and be able to learn the service and product knowledge necessary to effectively provide wellness solutions to meet the needs of our guestsBe on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the serviceProvide consistent professional treatments and in accordance with spa protocols and accepted certification practicesUpon signing have one year to complete the course of TheraVine Expert as the standard of estate requires all therapists that work at this 5* property to be experts in the core product used at the facility.Effectively inform and educate our guests about specific wellness concernsBe flexible with your schedule, supporting the needs of the spaProperly care for equipment and use proper amounts of product to assist with cost controlsHave complete knowledge and understanding of all services and products offeredUphold the standards of sanitation and sterilization as directed by law and the spa's policies and proceduresPreform prep work, properly clean and restock room as requiredCommunicate to manager any and all occurrences involving staff or guests in the spa that require attentionActively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts availableHandle guests' questions and concerns professionally and courteouslyProvide accurate, appropriate and immediate responses to all requests by guestsPossess the ability to work without direct supervisionMaintain a positive attitude and contribute toward a quality work environmentRegularly attend, participate in and support training and staff meetings for the spaAssist in all areas of spa operations as requested by managerQualifications and Education RequirementsMatric certificateNational Diploma in Health and SkincareITEC DiplomaSAASP DiplomaProven work experience as a spa therapistExperience in sales will be considered an assetExcellent knowledge of English and Afrikaans languageCommunication and customer service skillsPreferred SkillsExcellent communication and listening skillsBasic computer knowledgeMust be a team player
