Job description:
Delivering a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner as establishment standard requires. Maintaining equipment and sample inventory of products. Acknowledging and responding to relevant customer queries, needs and expectations.
roles and responsibilities:
Deliver a variety of spa services (body treatments, massages, facials, waxing and manicure/pedicure) in a safe and comfortable manner
Maintain equipment and sample inventory of products as instructed by manager
Acknowledging and responding to relevant costumer queries, needs and expectations
Posses excellent communication skills and be able to learn the service and product knowledge necessary to effectively provide wellness solutions to meet the needs of our guests
Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service
Provide consistent professional treatments and in accordance with spa protocols and accepted certification practices
Upon signing have one year to complete the course of TheraVine Expert as the standard of estate requires all therapists that work at this 5* property to be experts in the core product used at the facility.
Effectively inform and educate our guests about specific wellness concerns
Be flexible with your schedule, supporting the needs of the spa
Properly care for equipment and use proper amounts of product to assist with cost controls
Have complete knowledge and understanding of all services and products offered
Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures
Preform prep work, properly clean and restock room as required
Communicate to manager any and all occurrences involving staff or guests in the spa that require attention
Actively promote the spa, treatments, services and retail, as well as programs, promotions and/or discounts available
Handle guests' questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests
Possess the ability to work without direct supervision
Maintain a positive attitude and contribute toward a quality work environment
Regularly attend, participate in and support training and staff meetings for the spa
Assist in all areas of spa operations as requested by manager
Qualifications and Education Requirements
Matric certificate
National Diploma in Health and Skincare
ITEC Diploma
SAASP Diploma
Proven work experience as a spa therapist
Experience in sales will be considered an asset
Excellent knowledge of English and Afrikaans language
Communication and customer service skills
Preferred Skills
Excellent communication and listening skills
Basic computer knowledge
Must be a team player
