Spa Receptionist (5-Star Spa)

5-Star SPA RECEPTIONIST
CAPE TOWN SEA BOARD - Atlantic Seaboard (Western-Cape) - South Africa
STARTING DATE: A.S.A.P / 01 December 2024
REPORTS to: Spa Director / Spa Manager
TRADING HOURS & SHIFTS: Monday - Sunday including Public Holidays 07:00 - 19:00 (Open / Close Shifts apply)
REMUNERATION & COMPANY BENEFITS:
R10,500 per month GROSS
Monthly Retail Bonus Incentive
Promotional Bonus Incentive
Pension Fund / Medical Aid company contributions
Staff transport (morning & night)
Staff parking (if you have your own car)
MINIMUM REQUIREMENTS:
Matric (Grade 12) / Senior National Certificate
Spa Receptionist experience - essential and non-negotiable
Excellent command of English (speak & write)
ESP / Bookings system confident
Highly presentable and beautifully groomed
Certificate or Diploma in Spa / Skin Care / Cosmetology or Somatology - BONUS
Must reside within reasonable travel distance to Cape Town OR have your own reliable transport
EXPERIENCE:
Reception experience in Spa / Salon or Cruise Ship
Knowledge & understanding of Spa industry & the lingo (describe treatments accordingly)
Exceptional guest/patient relations
Computer literate & skilled in booking software including ESP, Social Media & MS Office
KPI:
Conduct Spa tours
Digital communication with guests
Guest preparation for services
Attend to queries
Operate incoming calls, e-mails or walk-ins
Guest check-in & check-out

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