Salary: Market relatedLocation: PretoriaJob type: PermanentIndustry: HospitalityReference Number: RDT.K.SM.30082024COMPANY DESCRIPTION:Our client, an upmarket hotel, conference center and spa in Pretoria has a vacancy for a Spa Manager to join their team.JOB DESCRIPTION:MAIN DUTIES & RESPONSIBILITIES:Leading and coordinating regularly scheduled staff and training meetingsMeeting the budgets and financial goals of the business and specifically the SpaLeading, motivating, and coaching staff to achieve service and retail goals, follow protocols and procedures, and exceed guest expectations.All aspects of human resource functions and employee reviews, conflict resolution and documentationMaintaining a fully staffed facility by recruiting, interviewing, hiring and training staffCoordinating all orientation and training functions for new and existing staff membersEnsuring that staff is fully knowledgeable on the use and benefits of services, products, programmes, marketing and promotions.Maintaining the facilities operation and training manualsAccounting functions such as cash-up procedures, payroll preparation, purchases, orders, stock take, budget control etc.Maintain and coordinate equipment and facility maintenance. Inventory, ordering, stocking and controlProvide excellent customer service and monitor guest feedback.Follow up on guest comments and requests.Preparing spreadsheets and reports and updating of Spa software for all staff schedulesOversight of facility scheduling and efficient reservation bookingInternal marketing, promotions and merchandising functions of the business with assistance from the marketing departmentPerform retail and sales services.Perform phone and front desk reservations.Any other duties that may be required from the General ManagerEDUCATIONAL REQUIREMENTS:MatricRelevant tertiary qualificationEXPERIENCE AND SKILLS REQUIRED:Minimum of 3 years experience in similar positions within the spa industry, of which a minimum of 2 years to have been spent in a Spa Management position within the hotel industryAbility to empathise as well as to delegate tasks to other team membersProven ability to manage a staff compliment of approximately 25Very presentable person that emanates wellness and that has a passion for the industryComputer literate and able to manage the departments budgetStrong skills in drafting and implementing standard operating procedures for the departmentExcellent communication, time management, organizational, attention to detail and follow-up skills are essentialEnthusiastic, self-motivated and ambitious with the ability to hire, direct and train staffKnowledge of conditions of employmentUnderstanding, patient and a good listenerAware of and understanding a variety of culturesAbility to work under pressure and meet deadlinesAbility to act with tact and discretionThe ability to work flexible hours, weekends and holidaysPOPIABy Submitting your CV, you confirm that:We may retain your personal information in our database for future matching.We may contact you when suitable opportunities arise.The information you have provided to us is true, correct and up to date.We endeavour to reply to each and every application, however, should you not hear back from us within 14 days please consider your application unsuccessful.
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