Spa & Guest Relations Officer

SPA & GUEST RELATIONS OFFICER (RECEPTION)CAMPS BAY - Atlantic Seaboard - Western Cape , South AfricaStarting Date: A.S.A.P / 01 July 2024Reports to: Spa Manager TRADING HOURS & SHIFTS:Tuesday - Saturday CLOSED Sundays & MondaysREMUERATION & COMPANY BENEFITS:R12,000 - R16,000 (Based on relevant skills and experience offered)Commission & IncentivesSCOPE OF THE JOB:Responsible for the effective and efficient running of the spa front desk & reception areaOversee smooth operations of the spa in absence of Spa ManagerTreating all guests and staff with the utmost care and professionalism to create an inviting, professional and calm atmosphere.Continuously upskill yourself through practice and study.Ensure 5 star service excellence is upheld at all timesMINIMUM REQUIREMENTS & QUALIFICATIONS::Diploma in Spa / Beauty or Hair obtained from a recognized, accredited training providerHospitality / Business or Spa Administration qualification - BONUSITEC / City & Guilds / SAAHSP / CIDESCO accreditedReliable transport to workAbility to work under pressure and coordinate a very busy front of houseFriendly and professional communications (face to face, over the phone and via digital)Be impeccably groomed and presentable - you are the face of our spa!EXPERIENCE:Cruise Ship employment experience highly beneficial Minimum of FIVE years in a spa/salon environmentKnowledge of Spa services & terminologyMinimum of TWO years in an administrative roleManagement experience beneficialComputer & Booking Software confident SUMMARY OF DUTIES & RESPONSIBILITIES:Assist the manager/s where operationally requiredMarketing of spa services - boost bookings by upselling adviceDeliver outstanding Customer Service - ensure customers are attended to at all times (telephone / front desk / waiting area etc.)Hosting guests - do tours of the spaFinancial management - reports, cash-up, process payments etc.Inventory & Stock management - identify shortages & record all sales accordinglyCompliance & SafetyImplementation of SOP's