SPA GUEST EXPERIENCES OFFICER (back-up spa therapist)TOKAI, Cape Town South (SOUTHERN SUBURBS), Western Cape (ZA)START: 01 January 2024 until 31 May 2025 TRADING HOURS & SHIFTSMonday – SundayShifts: 08:00 - 17:00 / 09:00 - 18:001x Weekend off per month + days off in the weekREPORT TO: Spa ManagerSALARY & COMPANY BENEFITS:R8,000 Gross per month before any benefits or commissionCommission earned on retail sold & any treatments performed Employee Wellness ProgramsPURPOSE OF THIS JOB: As a Spa GEO / Backup Therapist, you will serve as the first point of contact for our guests, delivering a warm welcome and excellent customer service, while also assisting with spa operations and stepping in as a therapist when needed.
You will manage administrative duties such as handling bookings and guest inquiries and provide support to the spa team by offering therapeutic treatments during peak times or staff shortages.
This multi-faceted role is integral to ensure our guests receive a seamless and exceptional experience.MINIMUM REQUIREMENTS:South African citizen OR valid working permit for employment in SA (we do not offer permits)Certified / Diploma in Beauty Specialist / Health & Skin Care / Beauty Therapy / Somatology / CosmetologyReliable transport within the Southern SuburbsExcellent guest communication and command of English - our guests are mostly international touristsBeautifully groomed and highly presentableEXPERIENCE:Day Spa experience within a Hotel or Resort or independent day spa (at least 2 years)Cruise Ship OR international employment experience - BONUSSpa Receptionist experience requiredAble to perform spa therapies when operationally requiredKEY PERFORMANCE INDICATORS:Guest services & receptionSpa operational support (help where needed)Back up spa therapist when operationally required (emergencies etc.
)Guest experience & satisfaction in alignment with our company policiesTeam coordinationMaintain professional standardsBe accountable and responsibleContinuously strive for improvement