Solutions Lead

Grade 12, Beng/BSc in Information Technology.A minimum of 5 years experience in a Digital Solution Architect role.A minimum of 3 years of experience designing and deploying CX solutions like CCaaS, Conversational AI, and Generative AI models.Overall, 16 years plus experience and Min 10 years of hands-on experience in designing CX solutions on an enterprise level or large-scale deployments.Strong expertise in CCaaS solutions like NICE, Genesys, and AWS.Strong Technical knowledge and experience in Node.JS, Kafka, Cloud Telephony with RT audio streaming and CTI integrations, JAVA, and Web Socket is a must.Extensive experience in both backend and frontend technology and framework e.g.
Next.JS, Nest.JS, GraphQL, etc.Certification in Google/AWS Cloud or LEX/POLLY or Watson Conversational AI is an advantage.Responsible for web development using a microservices architecture.Collaborate with project management and development teams.Design data flow from API calls, databases, and other technologies to fit into the design.