FORMAL EDUCATION: Grade 12 (essential) Bachelors degree in engineering, informatics, information management or comparable education with professional experience specialised in Solution Design with focus on End User Computing and Service Management. EXPERIENCE: · Min 5 10 years experience working in the Service Management and EUC portfolios. · Traceable excellent experience in processing complex proposals (RFI, RFQ, RFP, etc) in the role as Solutions Architect. · Excellent technical skills to create complex Managed Services and and EUC Solutions. · Strong Knowledge to integrate technology partners and vendors into the solution design. · Keen sense of current standards and trends. · Overview over the current conditions and competitors in the ICT EUC and Managed Services markets. · Project management skills. · In-depth knowledge in developing pricing models and applying pricing tools (Pricing Management). · Excellent Knowledge of Gijima - and vendor-based calculation tools. · Excellent communication and negotiation skills, as well as cooperation and teamwork. · Strong documentation and presentation skills. · A passion for continual expansion of knowledge in the Managed Services and EUC sectors. · Excellent knowledge in creating complex and synergistic ICT-Solutions. RESPONSIBILITIES: · Supporting Sales to meet and exceed the financial and strategic sales targets. · Central interface between Bid Management, Solution Sales and internal/external delivery units. · Responsible for the integration of agreed solutions into the customers systems by taking various components and interfaces into account. · Define, design and coordinate the solution architecture and cost calculations. · Technical support for Sales during the acquisition phase. · Integration of technology partners / vendors into the solution design. · Align the solution design in complex projects with involved stakeholders within Gijima group and external partners. · Design authority for solutions according to approved solution and service descriptions. · Requesting offers and further discounts at vendors/partners. · Technical steering of Engineering, Operation and Consulting in the deal team. · Stream lead for Managed Services and EUC topics in complex mixed deals (Big and Major Deal Support) for costing and design of EUC solutions. · Support smooth handover to Delivery for the realisation phase. · Collaborate closely with colleagues in the sales team and Gijima operations community for knowledge sharing and collective solution development. KEY COMPETENCIES: Knowledge and Skills Required: · Sales process knowledge - Intermediate · Financial acumen - Intermediate · Corporate Governance - Intermediate · ITIL processes - Intermediate · Knowledge of service delivery models - Advanced · Knowledge of market and technology trends Advanced · Knowledge or further certification in project management, ITIL, COBIT, Enterprise Architecture · IT Industry and competitor knowledge Advanced · Computer literacy (MS Office Suite) · Logical and analytical thinking · Communications skills (written and verbal) · Presentation skills · Professional engagement with customers, internal clients · Problem solving skills · Negotiating skills · Conflict Management Skills · Strategic planning skills. Competencies required · Relating and Networking · Delivering Results and Meeting Customer Expectations · Applying Expertise and Technology · Deciding and Initiating Action · Working with People · Writing and Reporting · Persuading and Influencing · Planning and Organising · Presenting and Communicating Information · Learning and Researching · Creating and Innovating