Demonstrate cost consciousness and awareness of personal contribution to costs and productivity. Identify and escalate potential risks that may lead to increased costs.Prevent wastage and identify process improvements to contain and reduce costs.Implement customer service solutions demonstrating the shared values "My work is my signature" and "My word is my bond".Manage and take accountability for the implementation and maintenance of Treating Customers Fairly (TCF) outcomes for customer service delivery across the area of responsibility.Investigate and understand customer needs to enable delivery of a quality service.Keep all stakeholders well informed of the status of design effort and serve as liaison between Portfolio Manager, Project Manager, and Systems Analyst.Review the status reports of team members and address issues as appropriate.Generate technical risk and architecture decision logs and reports when required.Ensure the Solutions Architecture team contributes to the company's Solutions Architecture repository.Comply with and support by enforcing enterprise architecture standards, policies, and procedures.Set up solution design authority with the enterprise governance in appropriate projects.Participate in the systems development life cycle and be responsible for managing technical risks throughout the project.Deliver the high-level Solutions Architecture design and the detailed Solutions Architecture design.Participate in the reviewing of business cases, functional requirement specifications (FRS), integrated business requirement specification (BRS), and technical system specification (TSS) of the project.Acquire and disseminate specialist knowledge with peers and professional organisations to ensure operational effectiveness.Adhere to respective best practices.Share and evaluate specialist information through relevant forums.Translate opinions and recommendations into technically sound knowledge.Apply knowledge of industry trends and developments to improve applications.Provide technical direction for the development, design, and systems integration for client engagement from the definition phase through to implementation.Identify system deficiencies, design, and implement effective solutions.Suggest areas for improvement in internal processes along with possible solutions.Design systems to meet business requirements.Work with the company Enterprise Architect Team to align to the company Enterprise Architecture strategies.Lead the technical design phase of the SDLC.Conduct research on emerging technologies.Recommend and implement technologies that improve cost-effectiveness and systems flexibility.Confer with end users, clients, or senior management to understand business requirements for complex development or enhancements.Assist with gap analysis and business cases including cost and effort analysis.Implement, monitor, and control business processes according to quality standards, policy, and compliance and governance requirements in the area of accountability.Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.Research, enable, and consult on improvements and opportunities to harness technology and platform enablement.Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimize redundancy.Monitor customer feedback reports and align processes to maximize efficiencies.Promote teamwork and inclusivity amongst team members and demonstrate behaviours that respect diversity.Partner and collaborate with team members to achieve team success.Share information and knowledge that benefits the team.Qualifications and experience:Bachelor of Science Degree or Bachelor of Commerce (Informatics).Minimum of five to eight years experience in software or solutions development and design within the financial services industry.
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