At Trustonic our products are making a difference across the world. One moment we're ensuring low-income families worldwide can access the life-changing benefits of an internet-enabled smartphone. The next we're protecting the safety and integrity of the vehicles we drive and the devices we care about.
We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don't guarantee success, but bad ones almost always ensure failure.
Working here, you'll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb 'If you only want to go fast, go alone. If you want to go far, go together'.
We work flexibly when and where we're at our best, but regardless of how you choose to work, we'll make sure you feel like one of the team.
Click here if you would like to find out more about Trustonic's culture code.
If you would like to work in a fast-moving global technology company, with great ambition, then we'd love to hear from you!
Job DescriptionReporting to the VP, Solution Delivery, we are looking for a Solution Delivery Manager to join the team in South Africa. You will be responsible for the successful commercial delivery within territory related to our product lines.
A bit about the team and what you'll deliver… The Solutions Delivery Team is at the heart of the business, customer centric and accountable for the initial customer on-boarding through to the commercial delivery (in-life) of our product lines. As the Solution Delivery Manager you will also have close interaction with the customer, sales, product, engineering, QA, architecture, PMO, legal, finance and senior management teams.
As the Solution Delivery Manager your areas of responsibility will include:
Initiating & Planning Resource mapping requirements (internal and external) and planning to execute the delivery activities.Project planning: define and document project scope, objectives, tasks prioritization, ownership, deliverables, deadlines and success criteria.Develop a join project communication plan with the Customer.Execution & Delivery Effectively manage client expectations (timelines, resources, feasibility, roadmap).Drive the detailed and high-level project schedules and plans.Solution configuration and testing with all the stakeholders involved in the project.Operationally manage and coordinate internal and external resource availability.Liaise with sales, product managers, legal, PMO, engineering and support, to translate and execute customers roadmap and requirements into change requests, training and support collateral and in-life support set up.Ensure plan accuracy through rollout and manage the associated risks.Track Time to Value.Responsible for successful solution delivery and handover to In-life management.Reporting throughout the whole delivery phase: With Customers: Maintain a joint project communication plan in order to drive execution.Trustonic internal: Maintain an accurate record of the latest activities, progress/risks/delays within the Trustonic reporting framework.Who you are... As the Solution Delivery Manager you will have experience and knowledge in the following:
Previous experience in a lead solution delivery / project management role ideally in the mobile, semiconductor, or internet security industry.Demonstrable customer facing experience, planning for, and executing multiple complex customer rollouts and can do so using a limited number of resources.Demonstrate successful tracking record in delivery activities within a System Integration and SaaS business environment.Familiar with complex technologies landscapes and security softwareAwareness of security softwareKnowledge of software development lifecycleKnowledge of PRINCE 2/PMBOK /Six SigmaWrike or similar project management toolsMicrosoft Office toolsJIRAWhat makes you, you... As the Solution Delivery Manager you have:
Ability to problem-solve any challenge with creativity, organization and patienceStrong interpersonal communication skills with expertise in distilling complicated topics to a broader internal and external audienceStrong influencing skills and negotiation/mediation skillsAbility to motivate and drive focus for internal/external people not under direct reportingCustomer centricity andempathyA high degree of natural ability to be organised and organise othersStrong ability to multitask and thrive in a timeline-driven environmentInquisitive and proactive mindsetCapability to look at the big picture and quickly identify levers and challengesTenacity with a problem-solving approachAbilityto thrive in a dynamic, constantly evolving, small team environmentPrepared to invest whatever effort is required to get the job doneOrganized, rigorous and autonomous.Curious.Fluency in English is required as it is the business language in the Company.QualificationsAdditional InformationTrustonic is an equal opportunity employer. We do not discriminate on any grounds.We empower, engage, enable and valuedifferences between people,including; different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge.
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