Overview:
As an Energy Advisor, you play a crucial role in guiding customers towards the most effective solar solutions while representing the reputable affiliated bank brand. Your responsibilities will involve conducting both physical and virtual site visits, addressing customer queries, and providing essential information for accurate quotations and smooth installations. Reporting to the Operations Manager, you will collaborate with the Care Team and Energy Consultant to enhance customer satisfaction and contribute to increased sales conversion rates.
Responsibilities:
Coordinate site visits with the Care Team.
Update the weekly availability schedule.
Accept or decline meeting requests promptly.
Prepare thoroughly for site visits, considering customer requirements, reviewing satellite imagery, and understanding home and roof constraints.
Maintain a professional presence during physical site visits.
Understand customer needs, address concerns, and gather necessary information for the site visit report.
Discuss and recommend optimal solar solutions to customers.
Consult with Energy Consultant for special customer requirements or installation considerations.
Provide detailed solution information to the Customer Care Team for accurate quotations.
Collaborate with installers, discussing requirements or special instructions as needed.
Expected Performance:
Conduct up to 3 physical or 4 virtual site visits daily, with a combination of both on typical days.
Availability for Saturday site visits, with overtime pay subject to approval.
Submit Site Visit Reports within 24 hours.
Provide Weekly Activity Reports detailing visits, hours worked, and travel undertaken.
Key Skills/Experience:
Excellent business-level English proficiency.
NQF6 certification or higher.
Proficient in Microsoft Office (Excel, Word, Outlook).
Strong understanding of electricity generation, transmission, and distribution.
Knowledge of home electrical wiring.
Understanding of solar generation, conversion, and storage in a residential context.
Experience in solar panel, battery, and inverter installation.
AREP or Solar PV Green Card qualification.
Requirements:
Professional presentation and demeanor.
Own a car and possess a valid driver's license.
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