Job title : Software Technician
Job Location : North West,
Deadline : December 19, 2024
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Main Purpose of the Job Responsible for maintaining and optimizing the software systems critical to mining operations. This role requires a proactive individual with a strong technical background, excellent problem-solving skills, and the ability to work in a challenging and dynamic environment. The Software Technician will assist the Account Manager with rolling out, troubleshooting, and maintaining software at client premises.
Education, experience and competencies Matric/Grade 12 preferably with Mathematics and Science National Diploma in Computer Science, Information Technology or related field (Trade – advantage) Certifications in A+, N+ and S+ 2 years 'experience in software support, preferably in a mining environment. Own Transport and valid driver's license (willing to travel and work overtime)
Responsibilities Maintain and provide 1stline support for all Field Technician tablets on site BEAMS site administration and infrastructure maintenance Provide weekly BEAMS reports for Technical Superintendent and Account Manager Analysis of raw data and providing findings report to Technical Superintendent On-site Network troubleshooting and maintenance Ability to configure and troubleshoot Routers Provide remote support using remote software like Team Viewer and AnyDesk Assist in reviewing, maintaining, and recommending improvements to Systems Performance routine maintenance. Ensure upgrades and repairs on lamproom test stations, pocket tag test stations & lamproom integrations Roll out, troubleshoot and maintain software Provide Incident reports to Technical Superintendent Participate in testing and validation of proximity detection systems in simulated and Field environments Provide training and support for clients on software functionalities Create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals
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