Main Purpose of the Job
Responsible for maintaining and optimizing the software systems critical to mining operations. This role requires a proactive individual with a strong technical background, excellent problem-solving skills, and the ability to work in a challenging and dynamic environment. The Software Technician will assist the Account Manager with rolling out, troubleshooting, and maintaining software at client premises.
Education, experience and competencies
Matric/Grade 12 preferably with Mathematics and Science
National Diploma in Computer Science, Information Technology or related field
Certifications in A+, N+ and S+
2 years 'experience in software support, preferably in a mining environment.
Own Transport and valid driver's license (willing to travel and work overtime)
Responsibilities
Maintain and provide 1stline support for all Field Technician tablets on site
BEAMS site administration and infrastructure maintenance
Provide weekly BEAMS reports for Technical Superintendent and Account Manager
Analysis of raw data and providing findings report to Technical Superintendent
On-site Network troubleshooting and maintenance
Ability to configure and troubleshoot Routers
Provide remote support using remote software like Team Viewer and AnyDesk
Assist in reviewing, maintaining, and recommending improvements to Systems
Performance routine maintenance.
Ensure upgrades and repairs on lamproom test stations, pocket tag test stations & lamproom integrations
Roll out, troubleshoot and maintain software
Provide Incident reports to Technical Superintendent
Participate in testing and validation of proximity detection systems in simulated and Field environments
Provide training and support for clients on software functionalities
Create and maintain technical documentation, including system configurations, troubleshooting guides, and user manuals