Software Quality Assurance And Support Team Lead

Key Responsibilities: Lead and mentor the QA and support teams, fostering a culture of continuous improvement and collaboration. Develop and implement QA strategies, processes, and best practices to ensure product quality. Oversee testing efforts, including automated and manual testing, to ensure thorough coverage and defect resolution. Collaborate with development and product teams to understand requirements and ensure alignment with quality standards. Monitor and analyze support metrics to enhance customer satisfaction and operational efficiency. Provide training and guidance to team members on QA methodologies and support processes. Act as the main point of contact for escalated support issues, driving resolution and ensuring timely communication with stakeholders. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 5 years of experience in software quality assurance and support, with at least 2 years in a leadership role. Strong knowledge of QA methodologies, tools, and automated testing frameworks. Excellent analytical and problem-solving skills. Proven ability to manage multiple projects and priorities effectively. Strong communication and interpersonal skills, with a customer-centric approach. Familiarity with relevant industry standards and compliance requirements is a plus. Apply now