Software Quality Assurance and Support Team LeadOur client is a rapidly expanding finance and technology company with operations in multiple African countries. They are currently seeking an experienced and dynamic Software Quality Assurance and Support Team Lead to join their software development team. This role offers the opportunity to contribute to the development of a world-class software platform, manage and mentor a dedicated QA testing and support team, and drive process improvements.As a Software Quality Assurance and Support Team Lead, your role will be pivotal in driving the success of our client's software development efforts. You will lead a dedicated team of QA analysts, fostering a supportive environment that encourages growth, collaboration, and continuous learning. Your expertise will guide the development of testing strategies, methodologies, and best practices that enhance the overall quality assurance process. Collaborating with cross-functional teams, you will align QA activities with development efforts to ensure seamless integration. Your keen eye for detail will help define metrics for measuring the efficiency and effectiveness of the QA team. Additionally, you will manage the support function, oversee issue resolution processes, gather stakeholder feedback, and implement workflow improvements.ResponsibilitiesLead and manage a team of QA analysts, providing guidance, mentoring, and support.Develop and implement testing strategies, methodologies, and best practices to enhance the overall quality assurance process.Collaborate with cross-functional teams to ensure alignment between QA activities and development efforts.Define and implement metrics for measuring, reporting, and improving the efficiency and effectiveness of the QA team and support functions.Manage the support function and standby schedule.Oversee the support team, ensuring timely and effective resolution of reported issues.Work closely with stakeholders to gather feedback and implement improvements in software development and support workflows.Foster a collaborative and positive team culture, encouraging open communication and knowledge sharing.QualificationsBachelor's degree or equivalent diploma in a relevant field.A minimum of 3 years of practical experience in a software QA environment.Excellent interpersonal and communication skills with demonstrated ability to empathize with end users.Previous leadership experience would be advantageous.Strong analytical skills with a focus on continuous improvement.Understanding of software testing methodologies, tools, and best practices.Attention to detail emphasizing order, quality, and accuracy in work.Fast learning abilities adapting quickly to new technologies/methodologies.Results-oriented with a strong work ethic.Contract Type: FULL_TIMEFocus: SupportWorkplace Type: On-siteLocation: StellenboschSalary: NegotiableReady for an exciting career move? Don't miss this opportunity!
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