Job Post End Date: 11 September 2024Job FamilyMarketing, Communication and ResearchMarketing and Brand ManagementManage Others (MO)FAIS AffectedJob PurposeThe Social Media Manager is responsible for leading and coordinating the social media team with regards to planning, developing, implementing and managing insight-driven engagement strategies for Nedbank's social media channels. Provides support to the Senior Manager in creating, curating and crafting engaging and relevant social media strategies and compelling content across Nedbank's social media channels towards the attainment of brand and commercial goals.Job ResponsibilitiesContribute to missions and BAULead the requisite social media missions and BAU activities.Participate in squads as a traveller expert.Media and stakeholder relationshipsDevelop and maintain relationships with key stakeholders, including customers, influencers, and industry leaders.Understand and champion the marketing pod goals and provide troubleshooting support to the specialist team.Collaborate with cross-functional teams to align and integrate digital and social media efforts with overall business goals and strategies.Oversee the execution of the social media team members development to meet strategic and personal goals.Recruitment, training, and development of reporting line to meet business need.Facilitate performance reviews and act as a coach that provides performance feedback on an ongoing basis to foster continuous learning and development.Analyse reporting for continuous improvementAnalyse and report on key metrics to measure the impact and effectiveness of digital and social media efforts.Research and stay up-to-date on digital and social media trends, platforms, developments, and best practices.Analysis of reports to identify actionable insights that will lead to positive business growth and change.Measure and report on the performance of social media channel and campaign KPI's.Monitor, identify and report tactical opportunities and conversation topics relevant to Nedbank and the market that emerge on social media.People SpecificationEssential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st DegreesPreferred QualificationMarketing or Business DegreeMinimum Experience Level3 - 6 years in Social Media Management; Marketing; Digital Marketing; Team leadership experience.Technical / Professional KnowledgeSocial Media MarketingCommunity ManagementClient Centred Design ThinkingStakeholder Relationship ManagementCampaign ManagementAnalytical skills and working with dataAgile Way of WorkingPeople Management SkillsContent and Editorial PlanningInitiating ActionPlanning and OrganizingBusiness AcumenDriving InnovationStress Tolerance
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