Job title : Social Media Community Manager
Job Location : Gauteng, Johannesburg
Deadline : December 27, 2024
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Key Responsibilities: Community Engagement Actively engage with followers and respond to comments, messages, and mentions across all social media platforms in a timely and professional manner. Foster a positive community environment and address any issues or concerns raised by followers and/or customers. Identify and nurture relationships with brand advocates and influencers.
Content Management Assist the Social Media Manager in creating, curating, and scheduling engaging content (text, image, video) that aligns with Ikeja's brand voice and strategy. Monitor and report on content performance and community feedback to optimize future content.
Customer Support Provide support and answer customer queries related to products, services, and company information. Collaborate with the Customer Engagement team to resolve issues and ensure a seamless customer experience.
Campaign Support Support the Social Media Manager in planning and executing social media campaigns. events and initiatives. Monitor and analyze campaign performance, providing insights and recommendations for improvement.
Monitoring and Reporting Monitor social media trends, conversations, and competitor activities to identify opportunities for engagement and growth. Prepare regular reports on community engagement metrics and social media performance.
Brand Advocacy Promote and maintain a positive brand image by moderating discussions and managing negative feedback or comments. Encourage user-generated content and a high level of engagement in brand-related activities. Employ strategies to organically grow ikeja's following and reach.
Requirements Qualifications: Bachelor's degree in Marketing, Communications, Public Relations, or a related field.
Experience: Minimum of 2 years of experience in social media management or community management. Proven experience in managing all social media platforms (e.g. Facebook, Twitter, Instagram, LinkedIn, TikTok). A portfolio of evidence showcasing successful social media campaigns and community management. Experience with Canva and Adobe Creative Suite (e.g. Photoshop, Illustrator, Premiere Pro) for creating and editing visual content. Previous work experience within or a proven understanding of the landscape of ikeja's market is advantageous.
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