Social Media/Blog Writer & Customer Support

Social Media/Blog Writer & Customer SupportLocation: RemoteJob Type: Full-Time, 4pm to 1am, Monday through FridayAbout Us:We are a fast-growing eCommerce startup looking for a talented individual to join our team.
As a Customer Support Representative, you'll provide exceptional service while also contributing to our brand's voice through social media management or blog writing.
You will play a key role in both customer satisfaction and content creation for our online presence.Key Responsibilities:Customer Support:Assist customers with their inquiries via email.Provide phone support for customers a few hours each day.Troubleshoot and resolve issues efficiently, ensuring a positive customer experience.Social Media Management or Blog Writing:Social Media Management: Manage our social media accounts by creating and scheduling engaging posts that resonate with our audience.Blog Writing: Write well-crafted, SEO-optimized blog posts that attract traffic and enhance brand visibility.You will be expected to either manage social media or write blog posts, depending on your expertise.What We're Looking For:Previous experience is required in either customer support, social media management, or blog writing.Exceptional English Skills: Must have excellent written and spoken communication skills for customer support and content creation.Availability to work U.S. hours (4pm - 1am Eastern Time, Monday through Friday).Ability to provide past work examples (social media management or blog writing).
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