Main Purpose of the Job: To provide support to Credit Risk Advisors and their team, in order to improve customer cashflow and minimise risk by proactively recovering any outstanding debt, using a variety of approaches and keeping the customer informed throughout the process.
Key Performance Areas Ensure effectiveness in operations within sphere of influence
Achieve debt collection targets
Drafting of legal documents
Ensure customer satisfaction and value add to customers and BCM team
Provide timeous and accurate reports, both internal and external
Employee engagement, incorporating company values
Organisational Relationships Accountable to: Senior / Credit Risk Advisor or Senior Debt Recovery Specialist
Accountable for: n/a
No of staff: 0 Liaises with: Internally: All staff
Externally: Clients, Attorneys, Tracing Agents
Qualifications: NQF qualification / diploma or degree will be an advantage.
Experience: One to three years experience in debt collection or credit control.
Experience in a Legal environment is advantageous
Competencies: Basic problem solving
Dealing with pressure
Conflict handling
Resilience
Communication skills
Computer skills
Attention to Detail
Core Accountabilities and Responsibilities Management, motivation and leadership Accountable for own work, own time, own deliveryMeet required standards as per operating proceduresTries to exceed own performance targetsContinuously strive to enhance individual contribution to add to team effortsInitiate resolution of operational problems within sphere of controlDeliver results as per individual KPIsExecutes tasks timeously Organising and Planning Plans have a time span of 1 day to 3 monthsPlanning to include routine and non-routine tasksSchedule own tasks and tasks to get work doneMaintain a diary system or scheduleResponsible for planning of own work to ensure effective time management