Are you fuelled by a passion for the outdoors? Is there something indescribable that draws you to the mountains? Let's chat. Joining our crew is more than just working at aski field - it's a lifestyle, seasonal work is a rollercoaster but it's one that creates lasting memories that you'll talk about for a lifetime.
Our NZSki community has been growing since 1947 and continues to offer the best experience forour crew, locals, andguestsalike. Everyone at Coronet Peak, The Remarkables and Mt Hutt cares for the mountains and shares a passion for snowsports and the surrounding regions. Our success is due to our awesome customer service, first-class facilities, majestic scenery, and wild terrain.
Our Snowsports crew are a large part of our mountain teams and play a big part in helping deliver our promise to our guests. Our purpose is to deliver seamless and exceptional customer experiences for all our Snowsports guests!
Your role as a Snowsports Scheduler will be operating the Elevate Event Management Snowsportsscheduling platform to ensure we deliver seamless experiences for guests bookingprivate coaching, group lessons,workshopsand programmes. We have a relentless focus on making it easier to book and purchase through our online or direct sales channels and connect guests easily with their instructor/s on snow.This means ensuring all capacities are maintained live right across the season.
We are looking for somepretty specialpeople!
About the Role You'll be based with our Snowsports team at one of our mountains, reporting directly to Head of Revenue Operations. Primarily an indoor role, you'll need to be flexible,experienced with scheduling/reservations systems, adaptable to changing environments,and a customer-centric thinker. You will bea multi-tasker, comfortable being fluid in daily re-scheduling of resources (instructors), as well as keeping a relentless oversight on bookings and instructor scheduling across the whole season. Your role is to ensure our Head of RevOps, Experience Manager Snowsports and Operational Leads have the most accurate and up to date information every day to deliver a seamless operation.
You'll be a quick thinker and nimble problem solver, able to communicate and work collaboratively acrossmultiple teams with the purpose of delivering an exceptional guest as well as instructor experience.
Key KPIs will include:
Optimising availability of lessons short and long term (across season) Making decisions whichmaximise revenue, yield, andguest retention Making decisions which use labour in the most efficient way possible at the same time ensuring our guests receive the highest quality and value lesson experiences we can deliver OurSnowsports Schedulerswill be reporting directly to Head of RevOps and will be responsible for all advanced scheduling and planning for whole season, prior to our mountains opening in June. During the operational season Schedulers manage day to day instructor or guest allocations and management of instructor unavailable days. Performance Academy scheduling will be in conjunction with Head of Performance and Training and Manager Snowsports Experience.
About You Committed to the delivery of exceptional guest experiences Experienced in operational use of InTouch Elevate Event Management platform. Empathetic communicator-you'll be collaboratingwith and advising other members of the Snowsports teamto ensure our guests have exceptional experiences on snow Skills and Qualifications Tertiary level degree in information systems, IT, software engineering, digital technology or similar Previous instructing or coaching experiencewould be an advantage but not essential. Experience with managing complex ever changing environments an advantage.. Further Information We require Snowsports Schedulers to start in eitherearly April or early May. You will need to be on the ground with accommodation in Queenstown to start on these dates. Depending on your base mountainthe scheduler roles will finish between22September and13October 2023. In order toset you up for success,you will participate in company onboarding prior to commencing your role. L ocation : Queenstown , The Remarkables and Coronet Peak . As Kaitiaki of the mountains we have an enduring commitment to our environment, people, and communities to ensure they benefit from our presence and as proud supporters of Winter Pride we've pledged to continue to provide a working environment that embraces and values diversity and inclusion.
Uniform for all roles is provided (just bring your own base layers)
A few other reasons to join our Coronet Peak, The Remarkables and Mt Hutt crew:
3 Peak winter season pass (Full Time crew) Discounted day passes at other ski areas Transport to/from mountains. Fantastic wellbeing support for all staff Nutritional hot crew meals each day (Discounted) Discounts at many local eateries, bars, breweries and retail outlets Discounts on mountain Regularly organised social activities off mountain Cool recognition programmes with prizes Earn and learn – free ski lessons (Full Time crew) #J-18808-Ljbffr
