Sme Trainer/ Advisor Trainer/Business Trainer - Call Centre

In need of Advisor Trainer / SME Trainer/Business Trainer (Call Centre)The primary role of the job is to educate and produce competent staff to deliver client-set requirements.
The job focuses in transferring process knowledge and its related skills essential to accomplish tasks needed for production.
It is also responsible for providing assistance in the following: developing and improving the process-specific curriculum, conducting training needs analysis, creating content to meet the client-set updates, organizing cross- and up-skill training, and reporting to process ownersNeedsLead and co-lead new hire classes and continuing education training for both new hire trainees and tenured agentsMonitors and completes daily attendance tracking during the entire process training until nestingCampaign experience - Insurance or Utilities Formulates effective activities, exercises or assessments for learning improvementMonitors and evaluates operations, programs, processes and/or practices for quality and effectiveness; make recommendations for improvementEnsure compliance to client and organizational policies and proceduresMaintains consistent and professional communications skills with supervisor, manager, operations management, peers and trainees/agentsDeliberate to identify new hires' needs in training and nestingMonitor trainees' post-nesting performance for the first 3 months after being endorsed to operationsDeliver the training content/context based on the agenda/curriculumDemonstrate effective leadership to individuals including new hires and tenured agentsImplement and demonstrate efficient training methodsCollaborate with the team for effective knowledge and skills transfer indispensable to the process and business needsParticipate in client calls and visits with the supervisor's guidanceCollaborate with the quality and operations teams for process improvementConduct team huddles and provide floor and online support on process updatesDevelop and implement an effective system for process updates as and when required by the process/clientsEducationMatric  and aboveExperience At least 12 months in BPO/ Call Centre environment