Service technicians have to be capable of performing installation, maintenance and repair work on complex machines and equipment either in the field or in a repair facility.
They use their knowledge of the equipment they handle to ensure that they're working correctly and are properly installed for their buyers.
Installs and tests equipment to make sure they work correctly;Follows installation and operation manuals;Responds to service requests and repairs equipment;Uses diagnostic tools to determine repair plans;Teaches customers how to use their equipment;Escalates issues to managers promptly;Knows how to use the necessary tools and equipment;Writes service reports after every site visit;Collaborates with managers and other service technicians;Follows all company policies and procedure;Adheres to safety regulations and industry standards.
SKILLS: Service technicians must have an excellent technical and working knowledge of the specific equipment they are tasked with installing and maintaining.
Their skills and qualifications should include: Knowledge of how to maintain, repair, diagnose and correctly install or replace equipment and machineryFirm technical knowledge of blueprints, diagrams, mechanical engineering schematics and electrical diagramsExcellent communication skills that allow them to explain technical problems to laypeopleStrong knowledge about their industry and the general requirements of different equipment typesPrecise written communication abilities for filing repair, installation and maintenance reportsPhysical stamina in the handling of complex tools and heavy equipment and moving through confined spacesAbility to work with minimal supervision while using their own technical judgment regarding complex tasks REQUIRED COMPETENCE AND/OR QUALIFICATIONS: Technical knowledge of water treatment plants and equipment.Three -Five years experience in a similar environment.Ability to use initiative, obtain information from operating manuals, P&ID's, valve & instrument schedules.Ability to deal with customers and suppliers in a professional manner.Computer literate – Excel, Word and Outlook Salary expectation: R22,000-R25,000