Site Reliability Engineer

Job Overview The purpose of the role of the Service Reliability Engineer is to focus upon the delivery of technology services to internal and external customers. You will take a holistic and forward looking view of all Huntswood services to minimize service impact. Job Responsibilities Identify and rectify shortcomings and weaknesses in: Windows Operating system deployment (AutoPilot) and application deployment (Intune) Frequently raised issues for agents Automation We use PowerShell and/or Python Networking Capacity (we use Site24x7 and Meraki to monitor our systems) Responsiveness (with several offices in two countries, addressing delays is important) Regional requirements Ensure that different locations have their unique (cultural, legal, infrastructure) requirement addressed Own the delivery of service for the offices Provide technical escalation point to the ServiceDesk Work with the other technology teams (DevOps, Development, SecOps, Business Apps) when requiring their expertise or identifying improvements they can make Able to occasionally work out of hours to avoid disruption to end users Able to join an on-call out of hour rota Job Requirements Matric / NQF Level 4 IT qualification advantageous 2 years experience in a similar role Required Skills Windows: You will be comfortable diagnosing issues with servers and workstations using event log, performance monitor and other diagnostic tools Intune: You have experience with using Intune to manage Windows endpoints, deploying apps and building systems with Autopilot Scripting: You will have written PowerShell or Python scripts to automate repetitive tasks Networking: You will have managed enterprise network devices such as firewalls and switches, understand what a subnet is used for, what the difference between udp and tcp, and how https works Used to working in reactive environment, able to prioritise issues based on impact and other factors Excellent business communication skills, able to speak to people at all levels Core Behaviour Huntswoods employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are: Confidential, reliable and genuine Dynamic, passionate and determined Friendly, compassionate and cooperative "It's not just about what we do, but the way we do it. And it's our values that make us special."