BE PART OF THE WORLD'S LARGEST LOGISTICS COMPANY Deutsche Post DHL Group is the world's leading logistics and mail company. We're one of the world's largest employers, operating in over 220 countries and territories. We're Europe's largest postal service, partner for eCommerce, and pioneers in secure digital communication. We're number one in contract logistics and international express delivery, and a leader in the forwarding business.
Join us and you'll be working for a global company that's focused on service, quality, and sustainability, using the power of global trade to connect people and improve lives.
At DHL Supply Chain South Africa, we're looking for…
Role Outline Responsible for the delivery of HR services, products, and systems. Work in liaison with business partners, managers, employees, and external organizations as required. Focused on improving service delivery quality by streamlining processes and services whilst achieving a cost-effective position.
Key areas of responsibility include: Work time data collection: attendance, absence, holidays, overtime, night hours, bonusOnboarding for new employees on HR processesFirst point of contact for employee inquiriesHiring process documentation and prepare data for contractsTransmission of documents to managers (new employees + change)Ensure incoming inquiries are answered professionally and efficiently.Identify and verify that employees are entitled to receive requested information.Perform customer-related data gathering.Maintain data accuracy.Deliver accurate customer answers.Provide friendly, efficient, and effective service to customers.Escalate/redirect inquiries if required.Accurately document inquiries.Support guidance on workflow of 'Employee' (and 'Manager of People') self-service transactions.Create tickets and enter data into appropriate systems (E.g. Case Management system).Deliver clear, concise, and timely communication.Execute HR Internal Controls.Provide HR process advice to employees and managers.Provide first line advice and support related to HR policies and processes for local employees and managers.Communicate effectively with external providers (e.g. payroll, health & safety provider, medical care provider).Cooperate closely with Business HR / Resourcing specialist team regarding new employees joining the company.Support Business HR on activities related to changes in conditions for existing employees (amendments to contracts, agreements etc.).Support Business HR with termination administration.Coordinate with the Centers of Excellence to administer HR solutions (e.g. training coordination, compensation and benefits administration, reporting and analysis etc).Day-to-day administrative support focus to set standards and instructions.Tasks/interactions mostly address immediate issues (e.g. daily, weekly, or monthly reports/deadlines).Generally transactional tasks (e.g. data entry, chasing data, and ensuring data accuracy, running reports) with support, supervision, and direction readily available as needed.Understand and work to key HR concepts, processes, methods, and tools including metrics, standards, and policies.Knowledge and use of HR systems (e.g. PeopleSoft), including vendor/supplier systems (e.g. Kenexa for EOS).Support and interact with business partners, managers, and employees on procedures and individual cases (e.g. TUPE administration and calculations).Provide advice and support in coordination with MSS / ESS.Member of a team to deliver certain HR initiatives.Qualifications & Experience: 1-2 years previous experience in administration or entry-level HR role2 years + experience in logistics industryProficient software skills (MS Word, MS Excel etc)Knowledge of labor law (desirable)Experience working in a multi-cultural team in a multi-national environmentGraduate degree qualification (desirable)HR certification (desirable)Competencies & Skills: Maintains effective relationships with customersDevelops and delivers high quality/innovative products, services, or solutionsFocuses on customer needs and gains their commitmentGains management/colleague support to meet customer needsEnsures strategies/plans are aligned and reflect others' viewsDevelops strategies/plans aligned to broader organizational strategyCommunicates strategyEstablishes clear, challenging, and achievable objectivesAligns resources and the organization within own area of responsibility to achieve objectivesRegularly reviews and communicates progress against objectives and adjusts as neededChampions continuous improvement and innovationInspires results and respect by empowerment, accountability recognition, and rewards recognizing the contribution of othersProvides employees, colleagues, and business partners with candid and regular feedbackSupports the development of othersInspires others to develop themselvesConveys a clear sense of personal goals and valuesActively seeks feedback to improve performanceDevelops new skills and modifies behaviors based on feedbackTakes personal responsibility for career and developmentHas basic knowledge of HR administration and how data should be organized and stored for easy retrieval and usageFollow data protection and take precaution when uncertainKnow how to communicate and interact with employees and managersAnalyze data for further useHas basic knowledge of the use and implications of HR MetricsGather correct data to provide effective administrative supportHas knowledge of HR and business KPIHas basic understanding of Service Level ManagementGather and organize data required for monitoring service level agreementsProactively liaise with customers on process improvement and customer satisfactionHas sound user knowledge of one or more HR, Performance and Talent Management, Recruitment, and Engagement tools and information systemsContribute to defining HR, Performance, Talent Management, recruitment, and engagement system functionalities and reporting requirements based on own usageCustomize simple reports and drive data analysis within existing system functionalitiesSupport line managers with the use of all relevant HR, Perf. TM&S systemsUnderstand own business unit including key business facts such as size, scale, and the high-level strategyDecision making scope limited to providing advice or decisions in line with agreed processesAnalyze large volumes of data, interpret trends and themes, and provide summary information for management useLanguages: English - verbal and written – Fluent
Travel Requirements: Less than 25%
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