Primary Location:Rustenburg, ZAJoin an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.Job posting end date: 11/28/2024JOB TITLE: SITE ACCOUNT MANAGER – RUSTENBURG, NORTH-WESTWe are seeking a Site Account Manager to join our Sales Team. The successful candidate will build and maintain active long-term relationships with key decision makers at customer site level and continuously promote Metso's value adding offering. They will also create a healthy business environment with high customer satisfaction with the site accounts.This position is mainly located in Rustenburg – Northwest, and serving parts Gauteng.TEAM YOU BELONG TOYou will join the Sales Team and work closely with internal and external stakeholders, such as Mining Customers, Engineering and Drawing Office, Complex Proposals Commercial Team, Project Execution Team, Key Account Managers, Business Development Manager, Product Lines, and Product Support.WHAT YOU WILL DOResponsible to deliver improved customer satisfaction levels by providing process support on customer sitesSupport customers with areas of improvement and optimizations on their plantsCreate relationships with key people at the site and share leads with the organization, connecting key interfacesWalk customer plants and generate leads to take forwardFocus on after-market business yet identify investment/capex opportunities and convey customer requirements to capex salesPlan and have full visibility to the activities of any Metso function at the siteSeek and coordinate for best resources and channels for customer-facing activitiesUnderstand customer business and argue Metso's added valueDrive site sales activities with the cross-organizational site account team and understand customer's capex and Opex related decisions and buying timetableDrive account planning and implementation (strategy, relationship, site level budgeting, activity plan, sales roadmap and plan)Maintain and share information of installed base, performance and shutdown schedules and plansOrchestrate Customer satisfaction surveys and closed loop activities and ensure continuous improvement activitiesSupport Accounts Receivable and payment collectionsActive member of the MA Key Account/Global Key Account team I/AWHO YOU AREMatric (Grade 12)Bachelors' Degree, BTech – Chemical / Process Engineering or Marketing will be advantageousMinimum 5 years' experience working in the mining industrySales or Account Management skills will be advantageousExperience working in a customer-focused and fast-paced professional environmentComputer literate in Sales Force, Microsoft Excel, Word, Power BI, and PowerPointStrong negotiation and influencing skills, with the ability to build trustStrong communication skills and a serving leaderWHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?Customer-centric mindset, able to translate customer issues/needs into profitable business solutionsGood interpersonal, communication, presentation & facilitation skillsHighly motivated individual with the ability to work under pressure and meet deadlinesTeam playerHigh attention to detail and accuracyStrong written and verbal communication skills are criticalPrepared to work flexible hours to meet deadlines when requiredWillingness to learn and continually improve own knowledge baseDriven and independent self-starter focused on meeting or exceeding targets setAbility to manage own timeWHAT'S IN IT FOR YOUAn inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive changeCompensation and rewards - Global incentive program tied to business and performance targetsHybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environmentA thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.Want to rise above the possible with us?Go to our website www.metso.com, click on careers and start your applicationGo to PeoplePoint, click on careers and start your applicationMetso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial
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