BASIC INFORMATION
Department: CUSTOMER CARE
Vacancies: 1
Location: Johannesburg
CONTACT INFORMATION
Contact Person: Zinzi Sakwe
Contact Email: ******
Contact Phone: 0114579900
DATES
Date Circulated: 12 Nov 2024
Closing Date: 19 Nov 2024
MINIMUM SKILLS AND KNOWLEDGE REQUIRED
Standard 10 / Grade 12 or equivalent.
Minimum of 3 years' experience in a similar position and preferably from a branding environment.
Proficient in Business English, both verbal and written.
Above average interpersonal, communication, telephone and customer liaison skills.
Computer literacy (MS Office).
BEHAVIOURAL DIMENSIONS REQUIRED
Honest and hardworking.
Passionate about getting things done right, first time, every time.
Ability to work efficiently on own or as part of team, in a highly pressurised environment.
Creative flair.
Vibrant and outgoing personality. Professionalism.
BRIEF DESCRIPTION OF KEY PERFORMANCE AREA
Showroom co-ordination, including creative displays of product.
Deal with internal and external customers efficiently and professionally.
Ordering samples, clothing tickets and gifting code stickers.
Respond to all emails timeously.
Handle online enquiries.
Assisting clients in the showroom.
Assist other branches when requested.
Assist with ad-hoc projects.
Load registration docs on Amtrack for new clients.
Follow-up on loaned out showrooms.
Assist clients in showroom with online orders.
Handle boardroom bookings for clients.
Take pictures/measure items for sales team.
Monitor discontinued/faulty stock.
Relieve at reception when required.
Assisting in warehouse (dispatch and credits) when required.
Assisting clients with stock enquiries (telephonically and walk-ins).
Assist in other positions and departments in accordance with operational requirements.
Ensure that all tasks are executed in a safe manner with due regard for Amrod's policies and procedures.
Report unsafe acts / working conditions / injury on duty to the supervisor / manager / safety manager immediately.
Maintain good housekeeping standards.
ADDITIONAL INFORMATION
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