IntroductionRetail Shop Assistant Welcome to the Toys R Us world of awwwesome, where we want your little ones' imaginations to run free!
Toys R Us and Babies R Us are well-established international brands. Commonly referred to as the "World's Greatest Toy Stores," Toys R Us SA currently boasts 60+ physical stores, two of which are located in Namibia, Botswana, and Zambia, as well as an ALL NEW AWWWESOME online store. The key focus of the group is to ensure that customers, young and old, from children to grandparents, are offered an amazing range and experience, complemented by great value! Are you a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance?
Then we are looking for a Shop Assistant and we would like you to join our team!
Job Purpose: Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience.
Key Skills Needed: Sales drivenFantastic customer service skillsTenaciousHighly motivated and target drivenExcellent selling and communication skillsMerchandisingKey Performance Areas: Providing AWESOME customer service to give customers a WOW experienceAttend to unique and individual shopping needs of each customer and always put the customer firstEnsuring that customers receive prompt and relevant service on the sales floor and by telephoneAdhere to all basic customer service standardsDetermining customers' requirements and advising on product range, price, and warrantiesDemonstrating, explaining, and advising on products to customersSelling goods and most importantly add-on sales and servicesEnsuring that goods are correctly priced and displayedEnsure promotions are executed timeously and execution is planned in advanceAdherence to all merchandising/layouts and housekeeping standards and schedulesPreparation, implementation, and maintenance of all advertised sales promotions timeouslyReporting on fast and slow sellers to the Store ManagerParticipating in stock takes and stock countsMinimize stock lossMinimize expenses in the area of responsibilityMaximize sales in all areasProtect Company's assets in the area of responsibilityEntry Requirements: Matric Certificate6 (six) months retail experienceMust have own or reliable transport to be able to work shiftsGeneral: To undertake any other relevant duties requested by Senior ManagementTo undertake all mandatory and service training as requiredMaintaining the strict confidentiality of all informationTo undertake an appraisal and personal development review regularlyTo take responsibility and accountability for being up to date with current SOP'sCo-operating fully in the introduction of any new technology and new methods.
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