The Guest Relations Manager will be the initial and ongoing point of contact with Clientele. The role is characterised by being Client focused, with the full Guest Experience as a roadmap to success. This role will report to the Head of Hospitality.
THE COMPANYFounded 17 years ago, unique multi-award winning company with high global reach (clientele and employees)The only company to offer a commercial private jet service to the Antarctic continentRenowned for their top end luxury and exclusivityExtremely complex value chain with extraordinarily high logistical expenses that enable transportation to, and accommodation of Guests on the Antarctic continentHighly seasonal business which results in the need for careful planning in both the high and low seasonsTHE ROLEThis role demands a nuanced understanding of the expectations of a discerning clientele, coupled with the ability to create a memorable shopping experience.Ascertain customers' needs and wants; Recommend and display items that match customer needs.Arrange products on the display shelvesProcess payments and keep the shop in pristine conditionMaintain a professional appearance and demeanour at all timesMaintain confidentiality and discretion of guest informationAssist the Guest Operations Coordinator with any Guest-related tasks as and when required.THE PERSON, REQUIRED EXPERIENCE AND SKILLSStrong team spiritExcellent verbal and oral communication skillsAbility to work in a high-pressure environmentWorking knowledge of relevant POS software and retail equipmentGood mathematical skillsSales and persuasive skillsCustomer service and good interpersonal skillsValid driver's licencePunctual and reliableAbility to maintain confidentiality and discretion2 years working experience in retail – high end fashion preferableInternships, apprenticeships and volunteer opportunities are acceptable as work experience for this role.Prior experience in attending to customers, creating and updating product inventories, managing a stock list and selling products will be useful.Background in or currently studying Fashion is an advantageGENERALThe above outlines the primary responsibilities for the roles/duties, is not exhaustive and may be changed at any time, dependent upon the operational requirements of White Desert Limited.From time to time, the performance of duties outside the sphere of this job description will be required, as necessary, dependent upon the operational requirements of White Desert Limited, including actively contributing to the daily maintenance of the White Desert Camps and ensuring a standard duty of care.Each team member will work collaboratively within the team framework and is responsible for maintaining a supportive environment in line with the White Desert ethos.LOCATIONCape Town, South AfricaPlease send your CV, cover letter and include the position you will be applying for in the subject line to ******.
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