About the job Shared Services Applications ManagerRole - Shared Services | IT | Applications ManagerWe are a dynamic and forward-thinking organization committed to delivering exceptional services to our valued customers. As part of our Shared Services team, the Shared Service Applications Manager plays a critical role in ensuring the seamless delivery of IT services, driving technical innovation, and safeguarding our systems.Role overviewAs the Applications Manager, you will have overall accountability for the delivery of IT services, technical advancements, and security. Your focus will be on providing and maintaining a robust long-term information system architecture for our Shared Services applications. While you won't have direct reports, you will collaborate closely with third-party service providers to ensure efficient service delivery.This role reports directly to the Head of Shared Services.Primary ResponsibilitiesEstablish ITIL systems and processes to support our shared services model.Design and implement policies, principles, procedures, governance, and risk management frameworks for efficient IT operations.Application Management and SupportImplement and maintain shared service application solutions, including Service Desk, HR systems, and Finance systems that facilitate the digitalization of shared services processes and provide relevant, timely reports to our internal teams and customers.Manage vendor relationships with third-party service providers.Oversee the design, enablement, and delivery of core shared services applications.Ensure seamless integration of interfaces between different systems.Collaborate with relevant stakeholders on procurement, innovation, evolution, change management, and maintenance of Information Systems architecture.Provide user administration support.Perform system configuration and maintenance tasks.Manage software licenses.Information System ProjectsLead and contribute to strategic IS projects.Govern the software development life cycle.Governance and SecurityManage security, compliance, cybersecurity, incident management, and GITC audit compliance.System Optimization and TrainingOptimize application performance and ensure applications are used to their full capabilities.Provide training and communication to end-users.Understand hosting environments for applications.Work closely with stakeholders to set clear expectations.Strive to exceed agreed-upon service standards.Qualifications, Skills and Required ExperienceBachelor's degree in Computer Science, Information Technology, or related field. (Essential)Proven experience in application management, preferably within a shared services environment.Familiarity with agile project management methodologies.Excellent communication and stakeholder management skills.Identification with our clients' Africa Vision, Mission, and Values.Customer-oriented service mindset, excellent communication skills.Effective managing organizational change related to IT systems. Enthusiastic collaborator.
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