The above position is vacant at FCS Head office, reporting to the General Manager OPS Finance. The overall purpose of this position is managing the day-to-day settlement clerks and to ensure all settlements, funding, client queries etc are attended to.
Minimum Requirements:
Grade 12, Matric certificate or equivalent.
Fluent in English and Afrikaans.
Computer literate (Microsoft Office Outlook, Word, and advanced Excel)
Management/Supervisor experience
Admin/Finance experience
Key Performance Areas:
Day-to-Day management of settlement department and settlement staff
Train and develop settlement staff
Design and implement internal controls
Participate in settlement system improvements
Project management on settlement system changes
Document changes to settlement department SOPs
Testing of changes/ enhancements to the settlement systems
Forecasting and funding of bank accounts
Timeous and accurate settlement of client device and cash processing deposits
Timeous and accurate settlement of internal settlements
Internal reporting – Daily/ Monthly
External reporting (to clients) – Daily/ Monthly
Compilation of daily and monthly settlement related reconciliations
Review daily settlement reconciliation
Client settlement query management
Escalate unresolved settlement queries according to company risk management SOPs
Enforce company risk management SOPs
Recovery of deposits incorrectly settled to clients
Handing unsuccessful recoveries over for legal collections
Proactive internal stakeholder management to improve customer experience
Other personality attributes:
Assertiveness
Strong analytical skills
Accuracy and attention to detail
Excellent problem-solving skills
Must be able to work under pressure.
Core Competencies:
Good communication skills
Customer focus
Self-development
Teamwork
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