The above position is vacant at FCS Head office, reporting to the General Manager OPS Finance. The overall purpose of this position is managing the day-to-day settlement clerks and to ensure all settlements, funding, client queries etc are attended to.
Minimum Requirements: Grade 12, Matric certificate or equivalent. Fluent in English and Afrikaans. Computer literate (Microsoft Office Outlook, Word, and advanced Excel) Management/Supervisor experience Admin/Finance experience Key Performance Areas: Day-to-Day management of settlement department and settlement staff Train and develop settlement staff Design and implement internal controls Participate in settlement system improvements Project management on settlement system changes Document changes to settlement department SOPs Testing of changes/ enhancements to the settlement systems Forecasting and funding of bank accounts Timeous and accurate settlement of client device and cash processing deposits Timeous and accurate settlement of internal settlements Internal reporting – Daily/ Monthly External reporting (to clients) – Daily/ Monthly Compilation of daily and monthly settlement related reconciliations Review daily settlement reconciliation Client settlement query management Escalate unresolved settlement queries according to company risk management SOPs Enforce company risk management SOPs Recovery of deposits incorrectly settled to clients Handing unsuccessful recoveries over for legal collections Proactive internal stakeholder management to improve customer experience Other personality attributes: Assertiveness Strong analytical skills Accuracy and attention to detail Excellent problem-solving skills Must be able to work under pressure. Core Competencies: Good communication skills Customer focus Self-development Teamwork
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