Job Description:The position reports to the Manager. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed include: Catering services, Cleaning/Bundled services, Security services, Garden services, Hygiene services, Pest Control services, risk waste services, General Waste services, Laundry services, Coffee Shops and Paid Parking Services. Education and Experience:QualificationA recognized National Diploma or Advanced Certificate in Facilities Management (Preferably)Years experience and industry requirementsProven track record of managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft services contractsExperience managing large insourced and outsourced teams Duties and Responsibilities:Effective management of external service providers through:Identifying, in line with Corporate Real Estate Services (CRES) applicable services and service providersReviewing SLA and document specific organisation requirements and ensure signature by relevant partiesDriving and monitoring conformance to SLA, identify gaps and implement corrective actionMaintaining productive relationships with service providers through regular meetingsEffective relationship building with internal and external stakeholdersParticipating actively, where necessary, on internal and external review meetingsEffective quality systems management through:Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/ complaints are identified, investigated, acted upon and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and drive corrective actionsEnsuring compliance to ISO 9001:2008 and ISO 1400:2004Ensuring compliance to all health industry regulatory bodies assessments (DOH Core standards, COHSASA, OHSC Norms and Standards)Preparing for and participate in various audits Effective financial management through:Participating in budgeting process and monitor performance against budgetPlanning, agreeing and implementing Capex expenditure with hospital managementReview services benchmark report to effectively manage outsourced services cost and quality metricsEnsuring accurate and timeous invoices are received from external suppliers for processingEnsuring invoices are captured according to approved catalogues and contractsComplete scope changes for all permanent changes in services scopeParticipating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savingsEffective people management through:Demonstrating visible leadership in respect of organisation values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibilityParticipate in Leadership Visibility roundsRecruiting, retaining, motivating and developing staff according to the organisation people policies and practices Effective facilities management through:Ensuring the hospital facility is always in a clean and in habitual stateParticipating in building hand-over projects to ensure additional soft services are procured timeously where applicableManage large spend facilities management projects including project analysis, mobilisation and implementation Knowledge and backgroundProfessionalExperience in managing budgets and forecastingExperience in working in a multi-disciplinary environmentExperience in the procurement and management of facilities related servicesExperience in the field of facilities management (soft services) and SLA managementKnowledge of contract management and health and safety regulations (OHS Act)TechnicalReport writingContingency planningExcellent organisational skillsAbility to manage large teamsExcellent communication skillsMaintain standards of accuracy and meet deadlinesCommercial awareness acumen and understanding of contract documentation SocialExcellent interpersonal skillsHigh level of flexibility and resilienceAbility to work well under pressure, individually as well as in a teamContribute towards meaning input and continuous improvement initiativesWork across all disciplines taking responsibility for and acknowledge service levels OtherSupport after hour call-out if required
