OverviewOur client in the Healthcare Industry is seeking a Services Manager to join their team. The successful incumbent will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth and people. Services managed may include Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry and Coffee Shops.Minimum RequirementsGrade 12/MatricDegree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or related3 + years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management, and bundled soft servicesExperience in the procurement and management of facilities-related servicesExperience in the field of facilities management (soft services) and SLA management3 years' experience managing large teamsKnowledge and exposure in Industrial RelationsJob ResponsibilitiesEffective management of external service providersIdentifying, together with Group Procurement, applicable services and service providersReviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant partiesDriving and monitoring conformance to SLA, identify gaps and implement corrective actionMaintaining productive relationships with service providers through regular meetingsEffective relationship building with internal and external stakeholdersParticipating actively, where necessary, on internal and external review meetingsEffective quality systems managementEnsuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and drive corrective actionsEnsuring compliance to ISO 9001:2008 and ISO 1400:2004Preparing for and participate in various auditsConduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.) Effective financial managementParticipating in budgeting process and monitor performance against budgetPlanning, agreeing and implementing Capex expenditure with hospital managementReview services benchmark report to effectively manage outsourced services cost and quality metricsEnsuring accurate and timeous invoices are received from external suppliers for processingEnsuring invoices are captured according to approved catalogues and contractsComplete scope changes for all permanent changes in services scopeParticipating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savingsEffective people managementDemonstrating visible leadership in respect of company values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibilityRecruiting, retaining, motivating and developing staff according to company people policies and practicesEffective facilities managementEnsuring the hospital facility is always in a clean and in habitual stateParticipating in building hand-over projects to ensure additional soft services are procured timeously where applicableSupport after-hour call-out if requiredKey Competencies / SkillsManaging budgets and forecastingKnowledge of contract management and health and safety regulationsReport writingContingency planningExcellent organisational skillsAbility to manage large teamsExcellent communication skillsResilienceEthical behaviourLeading by exampleExcellence orientatedCustomer responsivenessProblem-solving, analysis and judgementMotivating, influencing and developing people