A vacancy exists for a Services Manager at Life Beacon Bay Hospital reporting to the Hospital Manager, Lyndee Hartwanger. The successful candidate will be responsible for efficiently coordinating and managing the internal support services and external service providers within the hospital environment to achieve Company objectives of quality, growth, and people. Services managed may include: Catering, Cleaning, Security, Garden, Hygiene, Pest Control, Medical and General Waste, Laundry, and Coffee Shops.
Critical OutputsEffective management of external service providers through: Identifying, together with Group Procurement, applicable services and service providersReviewing SLA and in consultation with Group Procurement, document specific hospital requirements and ensure signature by relevant partiesDriving and monitoring conformance to SLA, identify gaps and implement corrective actionMaintaining productive relationships with service providers through regular meetingsEffective relationship building with internal and external stakeholdersParticipating actively, where necessary, on internal and external review meetingsEffective quality systems management through: Ensuring customer satisfaction survey is conducted on a regular basis and ensure requirements/complaints are identified, investigated, acted upon, and managed appropriatelyEnsuring external stakeholders conform to agreed quality standards and drive conformance to relevant health and safety legislation as it relates to area of responsibilityIdentifying alert and incident trends and drive corrective actionsEnsuring compliance to ISO 9001:2008 and ISO 1400:2004Preparing for and participate in various auditsConduct regular audits, walkabouts and checks within the facility including services production areas (kitchens, cleaning storerooms, guard houses etc.)Effective financial management through: Participating in budgeting process and monitor performance against budgetPlanning, agreeing and implementing Capex expenditure with hospital managementReview services benchmark report to effectively manage outsourced services cost and quality metricsEnsuring accurate and timeous invoices are received from external suppliers for processingEnsuring invoices are captured according to approved catalogues and contractsComplete scope changes for all permanent changes in services scopeParticipating in and/or identifying opportunities to improve business processes, systems and resource utilization in order to achieve financial savingsEffective people management through: Demonstrating visible leadership in respect of LHC values, operating model and strategy and actively sponsor company initiatives and projects in own area of responsibilityRecruiting, retaining, motivating and developing staff according to LHC people policies and practicesEffective facilities management through: Ensuring the hospital facility is always in a clean and habitual stateParticipating in building hand-over projects to ensure additional soft services are procured timeously where applicableRequirementsQualification A recognised 3 – 4 year Degree or National Diploma at NQF level 7 in Facilities Management, Business Management/Administration, Hospitality Management, Logistics Management, Supply Chain/Contracts Management, Project Management or relatedYears experience and industry requirements Proven track record of minimum 3 to 5 years relevant experience managing outsourced/insourced Soft Services, Integrated Facilities Management and Bundled soft servicesMinimum 3 years experience managing large teamsKnowledge and exposure in Industrial RelationsExperience within the Healthcare sector advantageous. Other industries include Hospitality, Retail, FMCG or related sectorsKnowledge and background ProfessionalExperience in managing budgets and forecastingExperience in working in a multi-disciplinary environmentExperience in the procurement and management of facilities related servicesExperience in the field of facilities management (soft services) and SLA managementKnowledge of contract management and health and safety regulations (OHS Act)TechnicalReport writingContingency planningExcellent organisational skillsAbility to manage large teamsExcellent communication skillsMaintain standards of accuracy and meet deadlinesCommercial awareness acumen and understanding of contract documentationSocialExcellent interpersonal skillsHigh level of flexibility and resilienceAbility to work well under pressure, individually as well as in a teamContribute towards meaningful input and continuous improvement initiativesWork across all disciplines taking responsibility for and acknowledge service levelsOtherSupport after-hour call-out if requiredCompetenciesResilienceEthical behaviourLeading by exampleExcellence orientedCustomer responsivenessProblem-solving, analysis and judgementMotivating, influencing and developing peopleEmail ****** Closing date Wednesday, December 4, 2024
Internal applicants - Before making an application, you are requested to discuss your application with your line manager. External candidates will also be considered.
Life Healthcare is an Equal Opportunity Employer.
Thank you for your interest in this opportunity. Kindly note that only shortlisted candidates will be contacted. Applicants who have not been contacted within two weeks of the closing date of this advert, should consider their application as unsuccessful.
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