JOB DESCRIPTION Job TitleServices Account ManagerJob DescriptionServices Account Manager develops and executes strategic and tactical sales plans to exceed financial targets for the revenue of the Southern Africa service PNL.You are responsible for:For the overall Customer Services (CS) revenue business.Promoting and executing the sales of CS products together with district sales teams in accordance with the CS sales strategy.Establishing and maintaining effective Customer / Channel Partner relations in cooperation with the district management and district sales teamsResponsible for analysis of CS business data, market trends and competition to strategically position CS sales products in a competitive and profitable mannerResponsible for registration and reporting of sales activities using sales tools in accordance with reporting requirementsProviding input and feedback on sales strategy and planning to district and regional managementDriving Point of sale opportunities with the Account Managers.Responsible for maintaining and increasing CS contract penetration for Installed BasePromote and execute the sales of out of warranty contractsPromote and execute the sales of higher-level CS contracts (e.g.
silver to gold)Promote and execute renewal of CS contractsResponsible for reporting customer feedback according to applicable quality standard policyYou are the right fit if:Bachelor's degree level education or equivalent.Minimum 8+ years' experience in Customer Services ideally from healthcare backgroundGood understanding of sales approach or ideally solid sales experienceOutgoing and friendly personality with a winner mentalityGreat collaborator with experience in managing indirect reports and channel partners.Strong communication and analytical skills.Good experience with Excel.Employment Equity The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process.
As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994How we work togetherWe believe that we are better together than apart.
For our office-based teams, this means working in-person at least 3 days per week.Onsite roles require full-time presence in the company's facilities.Field roles are most effectively done outside of the company's main facilities, generally at the customers' or suppliers' locations.About PhilipsWe are a health technology company.
We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.
Do the work of your life to help the lives of others.• Learn more about .• Discover .• Learn more about .If you're interested in this role and have many, but not all, of the experiences needed, we encourage you to apply.
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