Main purpose of job: Service and maintain alarm systems for domestic, commercial and industrial sectors.
Qualification & experience: Matric or equivalentMinimum 5 years' experience as an alarm technicianPrevious programming, wiring, installations and fault-finding experienceJob requirements & other attributes: Valid driver's license essentialMust be PSIRA registered (Grade E)Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systemsKnowledge of CCTV, intercom systems and access controlAble to work standby as per duty sheetDuties & Responsibilities: Technical: Conduct service calls / maintenance and repairs of alarmsProgram alarm panelsComplete handovers and quotationsComplete invoices and job cards after every service callComplete links up for new clientsRe-programme alarm systems when the current alarm was part of a takeoverComplete small installations as and when requiredAdmin: Complete daily drive sheetsComplete job reports and technical invoicesQuote clients on upgradesConduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)Complete a stock control checkKeep the company vehicle clean and tidyPerformance standards: Technical: Ensure that scheduled service calls are attended or rescheduled accordinglyEnsure that alarm panels are programmed with prescribed standardsEnsure that documents are completed timeously and within prescribed standardsEnsure that the alarm is programmed to ADT standardsEnsure that all installations are completed to ADT standardsAdmin: Ensure that drive sheets are completed accuratelyEnsure that job reports and technical invoices are completed accurately and timeouslyEnsure that quotes are completed accuratelyEnsure that inspection checks are completed on a weekly basisEnsure that all stock is available at all times and missing stock is reported immediately to FLMEnsure that the company vehicle is clean at all times
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