Job Description: Deliver first-level technical support to clients Assess issues and escalate to second-level support when needed Conduct technical troubleshooting and corrective actions via remote access or phone Perform software installations and upgrades remotely Utilize augmented reality (AR) technology when applicable Create service reports and log service tasks in the ticketing system Offer remote support to on-site Service Technicians with device installation, commissioning, and technical queries Provide technical assistance to Key Account clients as needed Carry out on-site repairs, installations, and off-site troubleshooting and support Perform preventative maintenance and repairs on food processing, retail & industrial scales, weigh-price labelling, and inspection systems Manage spare parts inventory in the service department Actively promote and sell service products and solutions Skills & Experience: Hands-on experience in repairing and installing PC-based devices or processor-controlled equipment, such as weigh-price labelling systems, inspection systems, and industrial scales Strong understanding of operating systems and network technology Solid knowledge of electronics and basic mechanical principles Ability to read wiring diagrams, schematics, and spare part breakdowns Familiar with TCP/IP connections and various system bus protocols Confident, with the ability to perform well under pressure, show initiative, and demonstrate strong organizational skills Dependable and professional in customer interactions Eager to continue learning and growing through ongoing training after a thorough onboarding process Customer-oriented and self-motivated Strong analytical skills for troubleshooting and diagnostics NRCS verification officer/repairer certification (preferred) Minimum requirements Associate degree or equivalent training as a communications Technician or IT Specialist in Electronics/Electrical Engineering Experience as a Technical Customer Service Agent Only South African Residents or individuals with a relevant South African work permit will be considered. Contact CHANE DIPPENAAR on