Main Purpose
The main purpose of this position is to:
Technical Support for Electric Motors and Drives departments.
Repairs and Warranties.
Commissioning.
Maintaining and developing of QA systems.
Assisting in managing service department KPI's.
Core Duties and Responsibilities
Provide 24-hour technical support for the Electric Motor & Drives business:
Telephonic support for customers and sales staff.
On-site support for Customers and sales staff.
Site meetings.
Problem evaluation on specific applications where equipment is used.
Commissioning.
Analyzing and drawing schematic diagrams.
Setting up and testing of Drives that are installed into panels at the Panel division or at another panel builder.
Attend to breakdowns or commissioning on site as and when required – This may require travel away from home, after hours and also sleeping away from home.
Repairs of Electric Motors & Drives as well as co-ordination of warranties:
Receiving, analyzing and report of faulty Electric Motors and Drives.
Reporting to the client in writing and keeping proper record of repairs and returns.
Preparing and submitting warranty claims on the company.
Keeping record of all warranty claims.
Administration of the service center:
Following the necessary procedures and systems for administration of the service center that will include activities such as:
Completion of Job Cards and Goods Received Notes.
Updating GRN schedules for motors and drives that are returned.
Processing Job cards, Work in Progress, Delivery Notes.
Ensuring that customers are timeously and correctly quoted and invoiced on Syspro where applicable.
Creating and keeping up to date a set of master technical files for each product
Ensuring that there is a sufficient stock level of required spares
Qualifications / Experience
Minimum qualification Matric.
A recognized and relevant qualification (Electrician or Technician with a N3 National Diploma in Heavy Current or Light Current Electrical Engineering.
At least 3 and more year's work experience specifically related to electric motor and drives service and repairs.
Computer literacy – good general computer knowledge and experience as well as Windows, MS Word, Excel, Power Point and Outlook.
Special Requirements
Valid Code 8 Drivers Licence.
Must be able to read, write, speak and understand the English and Afrikaans language.
Ability to respond to the frequent pressures of meeting deadlines when efficiency and sustained accuracy is paramount.
Must be able to communicate clearly and concisely, orally and in writing, including formal communications and making presentations.
Must possess the ability to make independent decisions when circumstances warrant.
A keen sense of urgency with strong customer service orientation.
Willingness and freedom to travel extensively, including frequent overnight stays away from home base.
Hard working, resourceful, ambitious and have excellent business acumen.
Ability to work well in a team setting.
Working Conditions
Position may require out of town travel from time to time.
Subject to work beyond normal working hours, evenings, weekends and holidays should the need arise.
Attends and participates in continuing educational programs designed to keep you abreast of changes in your profession.
Must be able to work with limited supervision.
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