Job title : Service Support Enthusiast Job Location : Gauteng, Johannesburg Deadline : December 04, 2024 Quick Recommended Links Jobs by Location Job by industries Purpose To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None Minimum Experience Administration (Basic) Business Administration Skills (Intermediate) Customer Relationship Management (Basic) Organisation and Attention to Detail (Basic) Interpersonal Effectiveness (Basic) Problem Solving and Analysis (Basic) Teamwork and Cooperation (Basic) Customer service orientation (Basic) Communicating with Impact (Basic) Customer Orientation (Basic) Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration 2019-411101 - General Clerk Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
Support financial transactions by providing administrative support services in line with set standards.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Contribute positively to own area-specific knowledge improvement.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents 1 - 2 years experience in a similar environment 1M Minimum Qualifications Administration (Basic) Business Administration Skills (Intermediate) Customer Relationship Management (Basic) Organisation and Attention to Detail (Basic) Interpersonal Effectiveness (Basic) Problem Solving and Analysis (Basic) Teamwork and Cooperation (Basic) Customer service orientation (Basic) Communicating with Impact (Basic) Customer Orientation (Basic) Further Education and Training Certificate (FETC) [NQF Level 04] in Office Administration 2019-411101 - General Clerk Resolve customer queries effectively or alternatively, escalate unresolved queries for resolution in accordance with operational goals and standards.
Contribute to efficient operational cost management by suggesting ideas to enhance cost effectiveness.
Plan for, administer and process operations related tasks and activities effectively and efficiently in alignment with performance objectives.
Support financial transactions by providing administrative support services in line with set standards.
Accountable for own work quality, standards and outputs related to policies, procedures and defined processes.
Proactively identify problems, apply known solutions and escalate more difficult problems.
Plan for task execution and adjust priorities against an established plan.
Comply to set governance and compliance procedures and processes related to an area of work and continuously identify, rectify and escalate risks where necessary.
Adhere to specified standards, policies and procedures to prevent potential losses/wastage.
Contribute positively to own area-specific knowledge improvement.
Executes activities to ensure customer service delivery that meets or exceeds customer expectations aligned to Treating the Customer Fairly (TCF) principles.
SKILLED Technical & Academically Qualified Junior Management/Supervisors/Foremen/Superintendents 1 - 2 years experience in a similar environment 1M Additional Minimum Qualifications To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None Outputs To deliver operations administrative support services through the execution of predefined objectives as per agreed standard operating procedures (SOPs).None Administrative / Management jobs