Service Supervisor Global Grade 10

Position Outputs Leading a Team of Service Assurance technicians to enforce quality controls, in line with Caterpillar repair standards. Achieve quality turnaround targets. Resolve internal customer queries. Effective control of cost centre expenses and WIP. Ensure effective communication between team and management. Ensure service work is carried out in compliance with quality standards (OEM Guidelines). Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations. Ensure outputs of service audits are achieved. Development, Performance Management, and training of the productive team. Apply Barloworld Equipment leadership philosophy. Achievement of a team environment that enables adherence to quality standard and process efficiency standards. Competency development of team. On-the-job supervision – safety of team. Reporting of team Key Performance Indicators and prospects. Ensure CC/SOR compliance. Qualification, Experience and Competencies Grade 12. Trade Test qualified in relevant trade (e.g. Diesel Mechanic/Earthmoving). Minimum of 6 years' experience as Caterpillar General Mechanic. Stand in as Supervisor or as team leader or been a service planner. Experienced troubleshooting and problem-solving skills on Earthmoving machines. Sound interpersonal and communication skills. Basic business and financial understanding. Computer literate and good business writing knowledge. Good experience on Caterpillar machine and product knowledge. Excellent technical, interpersonal, and leadership skills. Valid Driver's License.
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