Service Supervisor Field Service Global Grade 10

Key Output

Achievement of cost centre financial targets and Key Performance Indicators
Resolve internal customer queries
Effective control of cost centre expenses and WIP
Ensure effective communication between team and management
Ensure service work is carried out in compliance with quality standards (OEM Guidelines)
Apply warranty policies and procedures; this includes warranty decisions and service warranty investigations
Ensure outputs of service audits are achieved
Support, guide and develop artisans in the respective area.
Apply Barloworld Equipment leadership philosophy
Achievement of a team environment that enables maximum productivity and profitability (Performance management of team)
Competency development of team – one on one training
On the job supervision – safety of team
Reporting of team Key Performance Indicators and prospects
Take ownership and manage all 2.6.1 appointment responsibilities.
Management of ICRF workshop in terms of SHEQ requirements
Ensure CC/SOR compliance.

Qualification, Experience and Competencies

Grade 12
Trade Test qualified in relevant trade (e.g. Diesel Mechanic/ Earthmoving)
Minimum of 6 years' experience as Caterpillar General Mechanic post apprenticeship or learnership experience.
Minimum of 4 years Caterpillar Component rebuild experience with substantial troubleshooting exposure (post qualification)
Well familiar with failure analysis and reusability guidelines on components
Experienced troubleshooting and problem-solving skills on Earthmoving Equipment Components.
Well-imbedded Component specific technical knowledge and skills.
Familiar with Dyno and Hydraulic test bench operation and troubleshooting.
Sound interpersonal and communication skills.
Good technical report writing skills.
Basic business and financial understanding.
Computer literate and good business writing knowledge.
Good and experienced on Caterpillar machine and product knowledge.

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