Service Section Manager (Sishen)Company: Komatsu South AfricaLocation: Sishen Service, Northern Cape, South AfricaBusiness Unit: South Africa | Division: Operations | Department: Sishen FSReference Number: 7445Grading: Not specifiedRequisition ID: 7445Closing Date: 20 January 2025Komatsu South Africa is seeking a Service Section Manager for its Sishen operations.
The role requires a skilled individual with experience in mining and heavy earthmoving equipment, technical management, and leadership.Summary Description of RoleKey Responsibilities:Planning & ManagementInput into technical section planning.Horizon planning for operations and resources.Human Capital ManagementScheduling staff training and addressing skills gaps.De-briefing staff on technical issues post-work completion.Financial & Inventory ManagementDrafting financial reports versus budget.Authorizing quotations, work order costs, and creditor invoices.Monitoring vehicle fleet costs and usage.Customer Liaison & SatisfactionChecking machine inspections and addressing quality and safety adherence.Monitoring customer satisfaction and resolving issues.Governance & ReportingAuthorizing parts/equipment orders and monitoring warranty claims.Producing consolidated field service reports.Collating metrics for reporting on job costs, parts usage, etc.Operational OversightImplementing and monitoring special projects to enhance machine availability and customer satisfaction.Resolving issues related to physical depot operations in conjunction with branch management.RequirementsQualificationsTrade Certificate or Diploma (3 years)Experience6–10 years of relevant work experience in the mining and heavy earthmoving equipment industry.Minimum 2 years supervisory experience.Strong technical experience with Komatsu Products (in product support or as a foreman) or similar heavy equipment in mining/construction.Experience in customer liaison, service level/contractual agreements, decision-making, and problem resolution.Basic financial management, including profitability and cost control.Inventory management and reporting.Specific Knowledge RequirementsOccupational Health & Safety ActFundamentals of the Labour Relations ActBasic knowledge of the SEIFSA AgreementsProficient in MS Excel (Intermediate)Advanced SAP skillsKnowledge of Komatsu R&M Care and Komtrax systemsValid Driver's LicenseCompetencies RequiredLearning and Conflict HandlingStress Management and MediationStakeholder LiaisonHuman Resource AnalysisCost Estimating and DelegationGoal Setting and Continuous Leadership DevelopmentAdditional InformationRecruitment Policy: Managed in alignment with Komatsu's B-BBEE policies.Internal applicants will receive preference.Candidates must pass a relevant medical examination and agree to verification checks.Application Method: Only online applications will be considered.How to ApplyVisit the Komatsu Careers Website and submit your application by 20 January 2025.
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