Responsibilities- To prepare Part, Service and Repair quotations for Customers.
- To ensure that the sales targets, GP and Market contribution for both service operations and part sales are met within the area of responsibility.
- To continuously drive customer satisfaction by facilitating prompt and efficient service.- To grow the Power Technique Service business by actively improving the 1:1 Ratio and increasing Power Technique Service customer share in the equipment population.- Maintain and increase customer share by conducting regular customer visits in your area of responsibility.- Prepare monthly reports of activities and statistics of quotations vs. order received (SAP Cloud).- Monitor and reporting of all competitor and pirate activity in the area and at key customers.- Develop and maintain a thorough understanding of the company's products, competitor offerings, and market share within your designated area.- Stay current with technical and product training to ensure up-to-date knowledge and expertise.- Analyze and report on competitors pricing structures and any changes.- Involvement of tenders, quotations and proposals.- Support the collection process for overdue accounts from sales.- Monthly / quarterly structure quality meetings with key clients.- Perform any functions or duties as required in accordance with "The Way We Do Things" guidelines.- Enhance the companys image by actively promoting our services, spare parts, and sales offerings.- Collaborate with the marketing team on service proposals and contribute to monthly sales meeting reports.Requirements - Minimum of five years experience in retail and after-sales business.
- Proven ability to cultivate and enhance customer relationships.- Strong planning and organizational abilities.- Capability to turn quotations into successful sales.- Suitable tertiary qualification - N6 and or Sales and Marketing qualification.
- Valid drivers license.- Valid passport.- Demonstrates confidence and excels in collaborative team environments.- Computer literate (majority of work relate to AC SAP systems).- Strong time management and organizational skills.- Exceptional interpersonal and communication abilities.- Highly self-motivated with a proven ability to work independently.- Willingness to travel frequently and spend extended periods away from home.