Service Recovery Consultant page is loaded Service Recovery Consultant Apply locations Johannesburg time type Full time posted on Posted 3 Days Ago job requisition id R12299 Job DescriptionTo provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.Hello Service Recovery Consultant
Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services that make us incredibly proud of people that make it happen.
As part of our talent team in FNB Retail COO , you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.
Are you someone who can:
Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialization.Resolve customer queries received through inbound calls.Answer inbound calls in the Careline Call Centre to provide product and service information to customersYou will be an ideal candidate if you:
Completed NQF5 Qualification, Diploma or Degree in business related studies.Minimum - 1-3 years Call Centre Agent Experience preferably in telecommunicationsIt is inherent to the role that the incumbent is honest in dealing with cash and financial transactions. as such, it is a pre-requisite for the candidate to undergo consumer credit record checks to enable the employer to ascertain whether the candidate's credit record is acceptableYou will have access to:
Opportunities to network and collaborateA challenging working environmentOpportunities to innovateWe can be a match if you are:
Adaptable and curiousAnalyse complex data setsThrive in a collaborative environmentApply now if you are interested in taking the next step. We look forward to engaging with you!
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Job Details Application Closing Date
08/05/24 All appointments will be made in line with FirstRand Group's Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
Introduce YourselfIntroduce yourself to our recruiters and we will get in touch if there's a role that seems like a good match.
Should you have any queries, please log it via MyQ .
About UsServing retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognised rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career. Especially if you want to change people's lives, in an authentic, profound and sustainable way.
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