Service Recovery Advisor

Description To provide the customers with excellent service by ensuring that they are served promptly, understanding their needs and processing their requests.Achieve the Net Income Return for the Business as defined in the Financial Performance Report of the BusinessEstablish, align and manage target and budget goals whilst ensuring effective control of costs for a range of projects to increase cost efficiencyDeliver exceptional service that exceeds customers' expectations through proactive, innovative and appropriate solutionsAchieve Retention by managing the service breakdown activities as listed in the Service Operations PlanResolve all customer queries efficiently, and within agreed timelines.Prepare business communication that is of a professional standardProvision of an efficient administration service through careful and timeous planning, reporting and updating of all related informationComply with governance in terms of legislative and audit requirementsFollow up with the applicable customer to ensure that the complaint was resolved to the customer's satisfactionManage own development to increase own competenciesJob DetailsTake note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.30/10/24All appointments will be made in line with FirstRand Group's Employment Equity plan.
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