As a founding UK ServiceNow partner, Computacenter's ServiceNow Centre of Excellence has unmatched experience in helping customers maximise the benefits of the ServiceNow platform. We are a team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical Consultants responsible for helping Computacenter and our customers maximize the benefits of the ServiceNow Platform. We have a strong team culture to support and develop our employees, we strive to continuously improve our practice and we take pride in regularly receiving the highest customer satisfaction scores. Our Technical Consultants design & build high quality ServiceNow solutions, while providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. The role reports to the Head of Technical Consulting and works alongside other members of the team for project engagements. The work is mainly remotely based, which provides a lot of autonomy and a duty to be diligent in supporting co-workers.
Accountabilities
Delivering high quality ServiceNow implementations based on business process requirements.
Ensuring adherence to coding and design standards, and providing technical handover documentation.
Peer reviewing the work of others and communicating on complex issues to meet business and customer requirements to avoid escalations.
Increasing application operating efficiency and adapting to new requirements, as necessary.
Keeping up to date with current and future market developments, technologies, products, and strategies.
Providing technical design authority and mentoring more junior members of the team according to experience.
Acting as a technical lead for medium scale solutions ensuring designs meet customer requirements and achieve outcomes and deliverables.
Assisting with system testing and UAT.
Contributing to the development of technical procedures and standards.
Escalating issues in line with company processes to ensure customer demands are met.
Attending and presenting at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer.
Recording, qualifying, and questioning customer requirements, even in complex projects and in the case of unclear customer requirements.
Regularly updating technical knowledge by participating in internal and external training and certifications.
Achieving customer satisfaction targets.
Effective delivery of quality solutions using Computacenter's methodologies and standards.
Achieving utilization targets.
Successful handover of technology to internal or customer support function.
Enhancement of Computacenter's services reputation with customers, vendors, partners & internal audience.
Participating in team meetings, internal communities, and other knowledge sharing activities.
Attaining and retaining ServiceNow Certifications and partner accreditations.
Demonstrating winning together values.
Essential Knowledge/Skills
Responsible for leading implementations, providing technical design lead and mentoring more junior members of the team.
Proven knowledge and experience in multiple areas of the ServiceNow platform, including functionality, database structure, developer APIs, development tools and techniques.
Over 5 years of experience in similar roles within the ServiceNow ecosystem.
Skills and experience in Web Technologies (e.g. Javascript, SOAP/REST web services, XML & JSON, Angular.js, Seismic).
Ability to provide technical leadership and support to Process Consultants.
Software Development Lifecycle experience in Agile and Waterfall projects.
Open and friendly personality, with ability to be customer facing.
Self-managing and capable of working alone or as part of a team.
Capable of working with customers and managing their expectations.
Ability to input into technical solution designs and provide input into bid, project and technical documents.
Uses active listening skills and probing techniques to understand the priorities and concerns of others.
Essential Qualifications
Relevant qualifications (e.g. Degree level Computer Science or related).
ServiceNow Certifications – System Administrator, Certified Implementation Specialist in ITSM and other areas.
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