Service Manager (ServiceNow Knowledge Manager)About the job Service Manager (ServiceNow Knowledge Manager)Join the IT Revolution: ServiceNow Knowledge Manager Wanted!Are you a ServiceNow superstar with a passion for knowledge management?
Do you thrive on turning complex IT processes into smooth, streamlined operations?
If youre ready to step into a contract role that will have you making a significant impact, then we want to hear from you!
** Contract Duration: 8 Months** Location: Cape Town Clocktower (Remote options available within RSA)What Youll Be Doing:** Implementing ServiceNow Knowledge Management: Take charge of our ServiceNow knowledge base, ensuring efficient storage and retrieval of information.
** Collaborating & Optimizing: Work closely with teams to make information accessible and encourage a culture of knowledge sharing.
** Reporting & Monitoring: Provide monthly stats, manage SLAs, and keep a keen eye on operational performance to drive improvements.
** Maintaining & Enhancing: Oversee the ServiceNow Portal taxonomy and manage end-user portal banners and announcements.Who Were Looking For:** ServiceNow Wizard: Solid experience with ServiceNow Knowledge Management and a knack for optimizing knowledge bases.
** SLA Champion: Proven track record in managing SLAs and performance metrics.
** Knowledge Management Specialist: Experience in knowledge management strategies and promoting knowledge sharing.
**? Agile & ITIL Pro: Familiarity with Agile methodologies and ITIL4 certification is a plus.
** Communication Guru: Excellent verbal and written communication skills.Whats in It for You:** Dynamic Work Environment: Join a forward-thinking team where your contributions truly make a difference.
** Flexible Work Options: Enjoy the flexibility of remote work within RSA, with the buzz of the Cape Town Clocktower as an option.
** Professional Growth: Up-skill in the latest ServiceNow features and make an impact in a high-visibility role.Ready to Dive In?If you're a proactive, detail-oriented, and tech-savvy individual with a passion for knowledge management, this is your chance to shine.
Apply now and be part of an exciting IT journey!
** Apply Today: Send your resume and a brief cover letter outlining your experience with ServiceNow and SLA management to (email address).
Dont miss out on this opportunity to make a real impact!Let's transform the way we manage knowledge together.
#J-18808-Ljbffr