Service Manager (Servicenow Knowledge Manager)

Join the IT Revolution: ServiceNow Knowledge Manager Wanted!
Are you a ServiceNow superstar with a passion for knowledge management? Do you thrive on turning complex IT processes into smooth, streamlined operations? If you're ready to step into a contract role that will have you making a significant impact, then we want to hear from you!
Contract Duration: 8 MonthsLocation: Cape Town Clocktower (Remote options available within RSA)
What Youll Be Doing:

Implementing ServiceNow Knowledge Management: Take charge of our ServiceNow knowledge base, ensuring efficient storage and retrieval of information.
Collaborating & Optimizing: Work closely with teams to make information accessible and encourage a culture of knowledge sharing.
Reporting & Monitoring: Provide monthly stats, manage SLAs, and keep a keen eye on operational performance to drive improvements.
Maintaining & Enhancing: Oversee the ServiceNow Portal taxonomy and manage end-user portal banners and announcements.

Who Were Looking For:

ServiceNow Wizard: Solid experience with ServiceNow Knowledge Management and a knack for optimizing knowledge bases.
SLA Champion: Proven track record in managing SLAs and performance metrics.
Knowledge Management Specialist: Experience in knowledge management strategies and promoting knowledge sharing.
Agile & ITIL Pro: Familiarity with Agile methodologies and ITIL4 certification is a plus.
Communication Guru: Excellent verbal and written communication skills.

Whats in It for You:

Dynamic Work Environment: Join a forward-thinking team where your contributions truly make a difference.
Flexible Work Options: Enjoy the flexibility of remote work within RSA, with the buzz of the Cape Town Clocktower as an option.
Professional Growth: Up-skill in the latest ServiceNow features and make an impact in a high-visibility role.

Ready to Dive In?
If you're a proactive, detail-oriented, and tech-savvy individual with a passion for knowledge management, this is your chance to shine. Apply now and be part of an exciting IT journey!
Apply Today: Send your resume and a brief cover letter outlining your experience with ServiceNow and SLA management to (email address). Don't miss out on this opportunity to make a real impact!
Let's transform the way we manage knowledge together.
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