Job Description
Renault Pinetown currently holds a vacancy for a Service Manager.
This position will be suited to an experienced person who has the ability to manage an organised and profitable service department; delivering high quality service and focused on customer satisfaction. Responsible for mentoring and leading all departmental staff, ensure that repairs are performed correctly and efficiently by qualified technicians and that the service department maintains a consistently high level of customer satisfaction.
Position Overview
Ensure that the department achieves budget objectives by continual examination of operating controls
Operate the department efficiently
Ensure accurate invoicing and job costing
Maintain effective control of expenses in line with budget objectives
Monitor the effective use of labour by maintaining workshop productivity records
Ensure that all outstanding debts are collected expeditiously
Ensure that all materials purchased are controlled and sold at a profit
Review all pricing policies, labour rates, fleet discounts, parts pricing and all other Company and Factory Policies
Monitor workshop productive performance by total and individual Technician
Specific Role Responsibilities
The responsibilities of a Service Manager include the following tasks:
Drive the achievement of productivity, efficiency and customer service level index goals and objectives.
Manage a profitable workshop against budget, including analyzing workshop performance data e.g. productivity of technical staff, labour rates, efficiency of workshop, expense monitoring and control etc.
Manage escalated workshop (technical) problems accordingly, including:
Escalation of technical/ product related issues to OEMs.
Ensuring continuous support and guidance to technical staff throughout technical problem-solving stages.
Ensuring future corrective action plans to address various technical problems are implemented.
Ensure accurate workshop capacity planning according to productive and available staff is done.
Control (WIP) work in progress on all vehicles in the workshop daily to maintain an acceptable level, and manage end-to-end throughput, maintaining awareness of the status of all vehicles.
Achieve industry leading standards of customer care, process efficiency and cost control.
Exceed all targets and labour sales objectives through efficient workshop operations management.
Ensure efficient equipment and asset control, and administration processes.
Ensure the highest level of customer satisfaction, service level achievement, and customer retention.
Responsible for the annual budget of Service Department.
Manage risk (financial and non–financial) within department.
Ensure compliance with OEM and business policies and processes, as well as adherence to relevant workshop operating procedures and practices.
Maintain good housekeeping within department, including ensuring compliance to OEMs CI guidelines within the department.
Manage and improve environmental, health and safety standards.
Conduct departmental meetings and general aftersales meetings to ensure effective communication.
Manage training of all service staff.
Lead, manage, attract, retain, appraise and develop staff.
Qualifications and Experience
Minimum Qualifications and Experience needed:
Must have a minimum of Grade 12
Managerial experience in a Service Department essential
Preference will be given to candidate with Service Technician Qualification
Must have Honda/Mitsubishi training experience
Must have a valid driver's license
Must have a clear Criminal Record
Must have Leadership and Time Management skills
5+ years' Experience as a Service Manager
Skills and Personal Attributes
Have sound communication skills in English and language commonly spoken in the area (speak & write).
Interpersonal competence; effective at working with people and building relationships.
Technical, mechanical insight and experience.
Business orientated thinking and resource management; basing decisions on business implications and KPI's, focusing on cost-benefit considerations and handling resources in a sustainable manner.
Good financial acumen.
Systems oriented.
People management competence, including performance management and employee development & motivation.
Problem solving and motor vehicle fault finding skills.
Delivering results and meeting customer expectations.
Coping with pressure
A team player
Motivation to perform and achieve results; focusing on solutions and measurable results, strives for outstanding performance and sets challenging goals.
Valuing Diversity
Conflict resolution
Personal Attributes
Committed
Initiative
Self-managed and resilient
Adaptability
Someone who values and builds relationships.
Alignment with the brand; acts as an ambassador for the Renault brand and passionate about the products.
#J-18808-Ljbffr