Service Manager – Isando Accountable for ensuring optimal productivity of workshop and field service operations by overseeing cost-effective management, maintaining high standards of housekeeping, discipline, and safety. Deliver professional and efficient services to customers, while providing comprehensive support. Ensure all service operations comply with SANS and DMR regulations of South Africa. Foster strong professional relationships with external suppliers, ensuring quality management and cost control. Oversee the Service Department in accordance with company policies and procedures, and manage environmental responsibilities for the entire Isando Branch Duties include:Assume overall responsibility and accountability for the efficient workshop operationsTo ensure the effective daily operations of the workshop, coordinate closely with staff for seamless day-to-day planning, manage ongoing projects using the WIP report, and close job cards older than threeUpdate the workshop bay service board or spreadsheetMonitor staff compliance with timesheets, allocate resources effectively, and maintain a safe workshopDiligently manage and control job cards, verify against timesheets, and oversee field service planning to support administrative and PSSRConduct monthly toolbox talks, ensure records and safety topics are uploaded to theEnsure annual machinery and tool calibration per companyConduct daily debriefs with mechanics to evaluate workmanship and address challenges, focusing on high-priority and high-valueSchedule and maintain servicing for hire dept trucks and conduct van stock counts as per auditDevelop processes to improve workshop efficiency and communicate changes toAudit the monthly PSSR commission and file documentation in hard copy forAccurately record new equipment, conduct daily stocktakes, and report progress to SORG and the ManagingDrive the PDI department's daily operations, coordinating with the PDI technician, parts department, andProcess monthly SAGE claims (overtime, standby, cell phone, and fuel) in line with HR payrollConduct monthly safetyDiscuss budget targets with all staff on Monthly basis Service DeliveryManage the timely and effective delivery ofCommunicate with customers regarding any changes or difficulties encountered withEnsure official job numbers are obtained for external jobs before commencing any repair work, in compliance with company policies andQuote additional work as required and ensure that the appropriate margins arePlan, coordinate, and deliver all services within reasonable timeKeep customers informed of job progress and any difficultiesEnsure that quotations are processed through IFS Ensure workshop operational and financial efficienciesObtain external quotes, ensure pricing and quality, and conduct random supplier follow-ups.Manage expenses within internal and external budgetFollow up on customer paymentsAdhere to warranty claim procedures and ensure timely documentationAchieve budget and profitability targets for theControl workshop expenses to stay withinMeet budgeted labor hour and turnover Human Resource ManagementDetermine staffing requirements; interview and recruit employees according to HR best practicesApprove leave on Sage and ensure optimal staffing situations at all times - December leave planner to be inEnsure training and development takes placeEnsure discipline required for operational compliance of policies at workshop levelWorking closely with workshop staff to drive productivity driving toward a healthy working environmentManage field service technicians activities through vehicle Netstar tracking system where applicableApprentice Programme Monitoring the onsite needs of apprentices to ensure that they are exposed to all the required tasks and skills, Ensure that the apprentices fill in their logbooks and keep them in good condition Minimum Requirements:Red Seal Trade Qualification, Computer LiteracyN4 or N5People Management certificate or diplomaFinancial Management certificate or diplomaTechnical trade working experience (material handling – 8 years +)Workshop exposure equivalent to the span of reporting people for this role, including all current and new customers (material handling – 8 years+)
